"Hotel Staffs Training"

eBook (ePub)
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Price: $9.29
Training for hotel staff on customer care, I was trying not to let my nervousness and apprehension show when the trainer began the training. I have no idea what kind of miracle he brought with him but I have never seen anything like it!!! He was amazing with our staff. He was able to get every last one of them engaged, excited, participating and enjoying it. He had everyone laughing and genuinely interested in learning these new skills. He handled each one of them differently somehow knowing what each of them needed to learn. He was firm when he needed to be yet encouraging, congratulatory and complimentary throughout. After 8 hours our staff was asking when the next training was and if we were going to make this a regular event." says the staff this sales and customer service training program helps your hotel front desk and reservations staff convert more inquiry calls to actual reservations bookings while delivering legendary customer service. training for the front... More > desk, housekeeping, and others< Less
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Product Details

First edition
May 27, 2014
File Format
File Size
6.67 MB

Formats for this Ebook

Required Software Any ePub Reader
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch... (See More)
# of Devices Unlimited
Flowing Text / Pages Flowing Text
Printable? Yes
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