Application of Quality Tools to the Check-In and Check-Out System at Hotel Escargo

eBook (PDF), 31 Pages
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Price: $15.00
Excellence in service is the essence of excellence in hospitality because it is the warmth, the caring and the welcome extended to guests that often blur other failings. Extending a warm and sincere welcome to guests and honoring them is included in many religious and ethical traditions of the world. Thus, it is important that all staff at a hotel, especially those involved in frontline operations that create first impressions, be aware of what they should do to try to present excellence in service to the guests. When a guest registers at a hotel, they create a first impression that influences all other impressions about their stay at the hotel. This brief write-up presents a discussion about application of quality tools to reception performance measurements for Hotel Escargo.
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Product Details

October 1, 2011
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File Size
1.51 MB
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Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch... (See More)
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes
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