Improving the Service Productivity and Operational Success of Pilots and Customer Service Agents

eBook (PDF), 14 Pages
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Price: $10.00
This write-up presents a discussion about improving the service productivity and operational success of airline pilots and customer service agents at Going Inc Airline. Going, Inc. is a commercial airline company servicing the United States, Europe and Asia. The company faces problems at its airline business that presents its customers with above normal flight delays, flight cancellation and check in delays due to security. In addition to the other problems at Going Inc Airlines, employees present a certain lack of satisfaction and it is important for managers try to improve morale, service productivity and operational success of pilots and customer service agents.
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Product Details

November 4, 2011
File Format
File Size
475.67 KB

Formats for this Ebook

Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch... (See More)
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes
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