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Process Improvement and Monitoring for Hotel Escargo

eBook (PDF), 36 Pages
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Price: $19.00
Excellence in service is the essence of excellence in hospitality because it is the warmth, the caring and the welcome extended to guests that often blur other failings. Extending a warm and sincere welcome to guests and honoring them is included in many religious and ethical traditions of the world. Thus, it is important that all staff at a hotel, especially those involved in frontline operations that create first impressions, be aware of what they should do to try to present excellence in service to the guests. This discussion presents new designs for registration processes for Hotel Escargo, the design of a business process for the hotel room service offering and ideas about monitoring of the previously mentioned processes to assist with achieving Six Sigma standards.
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Product Details

Edition
First
Published
October 1, 2011
Language
English
Pages
36
File Format
PDF
File Size
833.75 KB
Product ID
17567927

Formats for this Ebook

PDF
Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch... (See More)
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes
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