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Process Improvement and Monitoring for Hotel Escargo

ByFarrukh Khan

Excellence in service is the essence of excellence in hospitality because it is the warmth, the caring and the welcome extended to guests that often blur other failings. Extending a warm and sincere welcome to guests and honoring them is included in many religious and ethical traditions of the world. Thus, it is important that all staff at a hotel, especially those involved in frontline operations that create first impressions, be aware of what they should do to try to present excellence in service to the guests. This discussion presents new designs for registration processes for Hotel Escargo, the design of a business process for the hotel room service offering and ideas about monitoring of the previously mentioned processes to assist with achieving Six Sigma standards.

Details

Publication Date
Oct 2, 2011
Language
English
Category
Business & Economics
Copyright
All Rights Reserved - Standard Copyright License
Contributors
By (author): Farrukh Khan

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Format
PDF

Keywords

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