Excel for Customer Service Professionals

eBook (PDF), 215 Pages
Price: $29.00
Especially designed for professionals working in a customer service or call center environment: supervisors, managers, team leaders and resource planners. If you need to improve the time it takes to collect and analyse data, create forecasts and generate clear, meaningful charts and reports then this book is for you. The practical step-by-step approach teaches professional techniques for how to collect, analyse and present financial/operational data from customer service and call centers. This includes analyzing call patterns, customer interactions, efficiency and key results, calculating required staffing and resource allocations based on traffic forecasts, and communicating information clearly and accurately to colleagues, clients and stakeholders. The book is an intermediate level training course, and it assumes a basic knowledge of how to use Microsoft Excel. A supporting set of 36 Excel models is available from the publisher – and you can use these immediately in your own... More > workplace.< Less
Available in PDF Format

Product Details

First Edition
July 28, 2015
File Format
File Size
12.84 MB
Product ID

Formats for this Ebook

Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch... (See More)
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes
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