Confessions of a Customer Service Agent: Consumer Fee Credits

The very same companies that were bailed out by the government are still making killer profits from charging consumers frivolous fees. Written through the eyes of a customer relations veteran, this eBook contains tips and secrets of not so typical ways to get refunds and credits from credit card, banks, local and long distance telephone and even cellular phone companies given to you. “Confessions” provides resources and verbiage to use once you make the next phone call to the customer service center of the very company that is charging you unnecessary charges. *Fees that are told to be mandatory, are not always mandatory*