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Social Return on Investment: Quality Checkers (Skills for People)

ByHugo Minney

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Is user experience worth doing? At times when the money is tight, the user experience audits are one of the things that get cut, but this report highlights just how important audits are, to the people being audited, to the staff, and to customers. The study finds that people's behaviour changes, just because they have been listened to; but also staff feel more engaged, organisations innovate more, there are fewer legal disputes. For all commissioners of services for vulnerable adults, this report shows what can be measured and what return on investment you can get. It's accredited by the SROI Network showing that it complies with the Social Return on Investment principles, and with a Return on Investment that pays for the audits and more, you can't afford NOT to give your vulnerable people the best care available.

Details

Publication Date
Aug 26, 2013
Language
English
ISBN
9781291533569
Category
Business & Economics
Copyright
All Rights Reserved - Standard Copyright License
Contributors
By (author): Hugo Minney

Specifications

Pages
73
Binding
Perfect Bound
Interior Color
Black & White
Dimensions
A4 (8.27 x 11.69 in / 210 x 297 mm)

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