The ITIL® (Information Technology Infrastructure Library) Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL® Foundation Certificate in IT Service Management exam, whether they be first-time ITIL® learners or seasoned IT professionals. Still a number one best-seller for IT Management from Amazon.com to Barnes and Noble and many more, this Forth edition has refreshed the study guide and online learning program in line with the 2011 changes to the syllabus, with its updated, inspiring, and detailed plan for passing your ITIL® Foundation Certificate in IT Service Management exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL® Foundation Complete Certification Kit Forth edition is, to quote numerous of ITIL® certified clients, "the Gold Standard of ITIL® Certification."
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