ITIL V3 MALC - Managing Across the Lifecycle Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate MALC Complete Certification Kit

eBook (PDF), 406 Pages
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Price: $595.00
This book and course centers on the ability of an IT organization to deliver and support IT services on a day to day basis, it covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines. The ITIL v3 Intermediate Qualification: Managing Across the Lifecycle focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. This book and course covers the contents for the final module of the ITIL V3 Intermediate stream and leads to the ITIL Expert Qualification in IT Service Management. Includes: * Introduction to IT Service Management Business and Managerial Issues * Managing the Planning and Implementation of IT Service Management * Management of Strategic Change * Risk Management * Understanding Organisational Challenges * Service Assessment * Understanding Complementary Industry Guidance.
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Product Details

September 29, 2011
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0 B

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Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch... (See More)
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes
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