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Black Book, Testing Contact Centers, Ed. 10, Paperback, BW

ByIxia Product Management

Usually printed in 3 - 5 business days
This Contact Center IVR testing booklet provides several examples with detailed steps showing how to utilize Ixia Chariot Contact Center Lab software and applications to achieve functional and performance test objectives for VoIP functional and performance testing. The introduction describes the parameters affecting performance and the methods to measure them.

Details

Publication Date
Oct 10, 2013
Language
English
Category
Engineering
Copyright
All Rights Reserved - Standard Copyright License
Contributors
By (author): Ixia Product Management

Specifications

Pages
52
Binding
Perfect Bound
Interior Color
Black & White
Dimensions
US Letter (8.5 x 11 in / 216 x 279 mm)

Keywords

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