Black Book, Testing Contact Centers, Ed. 10, Paperback, Color
Usually printed in 3 - 5 business days
This Contact Center IVR testing booklet provides several examples with detailed steps showing how to utilize Ixia Chariot Contact Center Lab software and applications to achieve functional and performance test objectives for VoIP functional and performance testing. The introduction describes the parameters affecting performance and the methods to measure them.
Details
- Publication Date
- Oct 10, 2013
- Language
- English
- Category
- Engineering
- Copyright
- All Rights Reserved - Standard Copyright License
- Contributors
- By (author): Ixia Product Management
Specifications
- Pages
- 52
- Binding
- Perfect Bound
- Interior Color
- Color
- Dimensions
- US Letter (8.5 x 11 in / 216 x 279 mm)