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CUSTOMER EXPERIENCE MANAGEMENT - THE EXPERIENTIAL JOURNEY

eBook (ePub)
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Price: $9.16
Organizations that want to deliver required outcomes can do so by shifting gears from traditional ‘command and control tactics’, to a more collaborative way of working with customer interactions, ensuring relevant skills and capabilities are made available. By investing in technology, organizations that support the customer experience can provide accurate forecasting, customer in sight, and the skills and capabilities regardless of their location and time zone. Processes that span the back office to the front office should provide real time insight into the interpersonal experience journeys and enable co-creation of goods and services.
Available in ePub Format

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Product Details

ISBN
9780244117498
Edition
ONE
Published
September 21, 2018
Language
English
File Format
ePub
File Size
593.71 KB
Product ID
23807074

Formats for this Ebook

ePub
Required Software Any ePub Reader
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch... (See More)
# of Devices Unlimited
Flowing Text / Pages Flowing Text
Printable? Yes
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