"Dear Silly Lady - A Wedding Photographer's Guide to Not Strangling Clients": This little book attempts to help change your mindset towards frustrating clients so that you can train yourself to respond in the best way, without help. It also offers a few examples to study and perhaps borrow from should you find yourself in a similar situation.
"Always Listen to Jillian!" Jillian ALWAYS has the best advice, the best way to phrase anything in a difficult situation and does it with tact, class and a dose of humor for us photographers. If only I could learn to phrase/think/talk like Jillian! You should buy this book.
