Smartphones have sparked a huge, new software segment – the mobile app. This creates an important pair of questions for user assistance professionals: What is our role going forward in mobile and how can we prepare to take that on? User Assistance does have a role in supporting mobile apps. As the mobile app market continues to soar, this is becoming the next frontier for user assistance professionals.
This book provides unique and detailed instruction and guidance regarding design, writing, tools, and planning of your mobile UA.
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By Rhonda Lunemann
Oct 3, 2011
As president of WritersUA, a company that provides training and information for user assistance professionals, Joe keeps up to date with usability issues and concerns in the mobile arena. This sets him apart from other authors. In this book, Welinske reviews the main mobile devices on the market: iPhone, Android, Windows Phone 7, and tablets. Joe deals with many areas that writers of other mobile application books do not address, such as external mobile support applications, Web-based help, having an external Web site, Web-based forums, and integrating with a desktop application. Also, he packs great pictures and useful, well-selected links into his book. The old saying, “A picture is worth a thousand words,” is definitely true in such a user assistance book. I keep this book on my desk as I document and test mobile applications.
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