Book Review: The Southwest Airlines Way

eBook (PDF), 6 Pages
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[This paper can also be found as part of the Journal of Knowledge Advancement & Integration at]. Gittell's book synthesises an eight-year research work done by the author on four American airlines, although the focus is on Southwest Airlines as it showed distinctive practices which form the antecedent variables of a model of relational coordination. “The Southwest Airlines Way” is more than a case study on Southwest Airlines. It is also an important reference for future research on the topic of relational coordination beyond the airline’s sector, as the book already provides the tools for such future research (i.e. model, methodology and results). This future research, if respecting the methodology and procedures followed by Gittell, will inform further about the validity of the model and its importance for a wider range of organisations.
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Product Details

Pergonomas/Lulu Press
October 1, 2011
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File Size
326.9 KB
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Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch... (See More)
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes
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