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HOSTED TELECOM & CALL CENTER SERVICES

eBook (PDF), 10 Pages
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Price: Free
(We're working on a new version; which is EXPECTED in 2011) aims to provide basic information to all those who have heard of 'hosting' in combination with telecom and call center services, but who do not really know what that is, what to expect. Hosted services can save a lot of time and money in call centers. Supervisors and managers are able to provide more attention to what a call center should be all about: customers, customer friendliness and optimalisation of agents's skills. What is needed to provide such hosted services? Where do they keep the servers? How to create a campaign? What is a script and how to work with it? In short: background information for supervisors, agents and managers in call centers and for everyone intending to find out more about the topic. Want more information already? www.octopustele.com or www.i-comprovider.nl
Available in PDF Format

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Product Details

Publisher
Josée Berg
Published
October 1, 2011
Language
English
Pages
10
File Format
PDF
File Size
96.62 KB

Formats for this Ebook

PDF
Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch... (See More)
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes
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