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How bank works efficiently via Service Blueprint?

eBook (PDF), 54 Pages
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The purpose of the report is to get a fair idea about the working of any service organization and in my case it is a very well known bank- Bank Alfalah and since I had to make the layout diagrams and blueprints. My basic objective was to see the overall servicescape of the bank as well as what kind of services they are offering and our main focus was on the service blueprints of the company which are basically the maps of the service being provided and also our aim was to redesign the service offerings in a way which will enhance them and will improve the services which will not only benefit the customers in terms of their selecting Bank Alfalah as their bank but also the bank itself with respect to getting more business and thus generating more profits.....
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Product Details

Published
May 6, 2009
Language
English
Pages
54
File Format
PDF
File Size
19.07 MB

Formats for this Ebook

PDF
Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch... (See More)
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes
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