The Customer Is Not Always Right

eBook (ePub)
(1 Ratings)
Price: $6.99
Since the beginning of time, businesses around the world have been catering to customers’ needs and customers have been getting their way based on one important fact: they are always right. Or are they? Kenneth Santana relies on twenty-five years of experience working in the restaurant business to share advice from the trenches that will help employees deal with all aspects of the customer relationship and, in turn, help customers understand what occurs behind the scenes while dining out. Santana’s wisdom includes the reasons why it is inconvenient to ask for a table change, how to correctly order off the menu, why it is important to tip, and how to make the dreaded Black Friday experience more pleasant. Through honest feedback, Santana encourages employees and customers to emerge from what has become a very dysfunctional relationship and develop a mutually respectful connection.
Available in ePub Format

Ratings & Reviews

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Lulu Sales Rank: 231154
1 Person Reviewed This Product
  • By Aurelia Plamondon
    Apr 25, 2016
    A funny satire of the customer experience. Really enjoyed reading this book. Now I know both sides of the story. Highly Recommend that everyone read it.
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Product Details

April 18, 2016
File Format
File Size
3.88 MB
Product ID

Formats for this Ebook

Required Software Any ePub Reader
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch... (See More)
# of Devices Unlimited
Flowing Text / Pages Flowing Text
Printable? Yes
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