5 Steps to Customer Centricity: The Path to Well Informed Customer Experience Decisions

eBook (ePub)
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Price: $9.99
Use the ePUB version to read the book using on all notable tablet devices like the iPad, Playbook and Nook. Summary: Companies are no longer in the business of selling products and services – they are selling experiences. Most decision makers in medium and large size companies however are far removed from their customers. In the 5 Steps to Customer Centricity, award-winning Customer Experience professional Koert Breebaart takes us through a unique framework for enterprises to realize customer value in a limited timeframe. The book provides us, the Customer Champions, with a balanced understanding of the most important aspects of Customer Experience Management, a practical guide to set companywide customer targets and examples, illustrations and war stories from different industries on how the concepts are applied.
Available in ePub Format

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Product Details

First Edition
October 24, 2012
File Format
File Size
6.25 MB

Formats for this Ebook

Required Software Any ePub Reader
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch... (See More)
# of Devices Unlimited
Flowing Text / Pages Flowing Text
Printable? Yes
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