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How can two letters ruin consumer experience

ByLauri Havia

A short discussion about how can small mistakes, such as two wrong letters, ruin consumer experience and negatively impact on how customers perceive a corporation.

Details

Publication Date
Apr 25, 2011
Language
English
ISBN
9781257645688
Category
Business & Economics
Copyright
All Rights Reserved - Standard Copyright License
Contributors
By (author): Lauri Havia

Specifications

Format
EPUB

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