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Mental Workload in Personal Information Management on Multiple Devices

ByManas Tungare

Multiple devices such as desktops, laptops, and cell phones are often used to manage users' personal information, such as files, calendars, contacts, emails, and bookmarks. This dissertation presents the results of two studies that examined users' mental workload in this context, especially when transitioning tasks from one device to another. In a survey of 220 knowledge workers, users reported high frustration with current devices' support for task migration, e.g. accessing files from multiple machines. To investigate further, I conducted a controlled experiment with 18 participants. While they performed PIM tasks, I measured their mental workload using subjective measures and physiological measures. Some systems provide support for transitioning users' work between devices, or for using multiple devices together; I explored the impact of such support on mental workload and task performance.

Details

Publication Date
Oct 1, 2011
Language
English
Category
Computers & Technology
Copyright
All Rights Reserved - Standard Copyright License
Contributors
By (author): Manas Tungare

Specifications

Format
PDF

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