Dismiss Your Customers

eBook (PDF), 3 Pages
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Creating customer loyalty should be a strategic goal of every business. Research suggests that customers who are happy with their service experience will return again in the future and refer the service provider to another 5 people. And a five percent shift in customer retention is known to deliver shifts in profitability of between 25% and 80%. At times when margins are tight, improving customer loyalty should have a high strategic importance. But sometimes certain customers are just too destructive for your business and work against you. Use this tool to guide you through the bold step to dismiss such customers and be rid once and for all of their destructive influence. 3 pages
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Product Details

Mark Gregory
February 9, 2006
File Format
File Size
42.48 KB
Product ID

Formats for this Ebook

Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch... (See More)
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes
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