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Deploying Cisco Unified Contact Center Express

ByMichael HouTong Luo, CCIE# 6183

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Install, deploy, configure and troubleshoot Cisco Unified Contact Center Express. Inbound and outbound call distribution, Desktop Suite and Finesse, database and web chat, scripting and trace analyzing. Cisco and third-party tools such as CET, RTMT, LDAP Browser, and WinGrep. Written by Michael HouTong Luo, CCIE# 6183 (Routing/Switching and Collaboration), author of "Deploying Cisco Unified Presence".

Details

Publication Date
May 25, 2015
Language
English
ISBN
9781329184626
Category
Computers & Technology
Copyright
All Rights Reserved - Standard Copyright License
Contributors
By (author): Michael HouTong Luo, CCIE# 6183

Specifications

Pages
312
Binding
Perfect Bound
Interior Color
Black & White
Dimensions
Crown Quarto (7.44 x 9.68 in / 189 x 246 mm)

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