Effective Communication Skills

This is a 6 part e-course that is designed to improve your communications skills enabling you to express yourself more clearly and to talk with confidence and assurance. Part 1: Understanding the communications process – how does miscommunication occur? Part 2: How to understand someone else’s view of the world Part 3: How to communicate with different types of people Part 4: What do you need to do to be an outstanding communicator? Part 5: How to make small talk with people you have never met before – It’s easy when you know how! Part 6: Giving and receiving feedback