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Practices and Principles in Service Design: Stakeholder, Knowledge and Community of Service

ByQin Han

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How do service designers manage multiple stakeholder involvement in complex projects? How do they generate knowledge and disseminate it? What is a Community of Service, and why is it important to the future of service design practice? In this book, based on her PhD thesis, Qin Han examines the practice and theory of service design, identifying three common design approaches to stakeholder management, and the knowledge that service designers need to develop projects and groups. This groundbreaking study of the relatively new discipline of service design offers a useful summary of existing literature from related fields and places it in a design context. Dr Han concludes with important proposals for the future study, practice and teaching of Service Design. A must-read for practitioners, academics and students of design, business and management.

Details

Publication Date
Aug 11, 2010
Language
English
ISBN
9781446161074
Category
Business & Economics
Copyright
All Rights Reserved - Standard Copyright License
Contributors
By (author): Qin Han

Specifications

Pages
274
Binding
Perfect Bound
Interior Color
Black & White
Dimensions
A4 (8.27 x 11.69 in / 210 x 297 mm)

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