Abstract. A real world application of Work Force Management discipline, applied to a Telco company. Also discussed are several scenarios of competitive analyses with a focus on quality assurance services.
Details
- Publication Date
- Sep 30, 2011
- Language
- Portuguese
- Category
- Computers & Technology
- Copyright
- All Rights Reserved - Standard Copyright License
- Contributors
- By (author): Ranerio Silva
Specifications
- Format