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5 Steps to Customer Centricity - PDF By Koert Breebaart
eBook (PDF): $12.99
Use the PDF version to read the book using computer or print-out. Summary: Companies are no longer in the business of selling products and services – they are selling experiences. Most... More > decision makers in medium and large size companies however are far removed from their customers. In the 5 Steps to Customer Centricity, award-winning Customer Experience professional Koert Breebaart takes us through a unique framework for enterprises to realize customer value in a limited timeframe. The book provides us, the Customer Champions, with a balanced understanding of the most important aspects of Customer Experience Management, a practical guide to set companywide customer targets and examples, illustrations and war stories from different industries on how the concepts are applied.< Less
5 Steps to Customer Centricity: The Path to Well Informed Customer Experience Decisions By Koert Breebaart
eBook (ePub): $9.99
Use the ePUB version to read the book using on all notable tablet devices like the iPad, Playbook and Nook. Summary: Companies are no longer in the business of selling products and services –... More > they are selling experiences. Most decision makers in medium and large size companies however are far removed from their customers. In the 5 Steps to Customer Centricity, award-winning Customer Experience professional Koert Breebaart takes us through a unique framework for enterprises to realize customer value in a limited timeframe. The book provides us, the Customer Champions, with a balanced understanding of the most important aspects of Customer Experience Management, a practical guide to set companywide customer targets and examples, illustrations and war stories from different industries on how the concepts are applied.< Less
5 Steps to Customer Centricity By Koert Breebaart
Paperback: $16.99
Prints in 3-5 business days
Companies are no longer in the business of selling products and services – they are selling experiences. Most decision makers in medium and large size companies however are far removed from... More > their customers. In The 5 Stepping Stones to Customer Centricity, award-winning Customer Experience professional Koert Breebaart takes us through a unique framework for enterprises to realize customer value in a limited timeframe. The book provides us, the Customer Champions, with a balanced understanding of the most important aspects of Customer Experience Management, a practical guide to set companywide customer targets and examples, illustrations and war stories from different industries on how the concepts are applied.< Less

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