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Quality Function Deployment: The evolved 4-phase model By Frede Jensen
Paperback: $10.44
Prints in 3-5 business days
Quality Function Deployment (QFD) provides a sound understanding of what should naturally occur in design. Its principles are essential knowledge for design and system developers. We can apply QFD to... More > any project that, for one, is a development activity and, two, has a definable customer. This includes products, parts, materials, services, events, software and websites. The book describes the 4-phase QFD approach. The approach conforms to the ISO 16355-1:2015 guidance standard. The House of Quality is explained, as a planning tool for transferring the priorities in customer and stakeholder requirements into the final product. The book further introduces some development tools and techniques often associated with QFD. The Appendix provides a walk-through example of the evolved 4-phase QFD approach, demonstrating the workings of the House of Quality and tools. The Appendix further illustrates a 4-phase QFD example using a simplified substitute for the House of Quality.< Less
Quality Innovation: A QFD approach By Frede Jensen
Paperback: $18.17
Prints in 3-5 business days
The book is for anyone developing quality and innovation. It presents a Quality Function Deployment (QFD) approach for the successful product and process design in manufacturing, service and any... More > other kind of private or public organisation. The book is organised into three parts, where the first gets concisely into QFD. The latter parts add depth and width to the approach, with an indispensable collection of associated design tools and strategy concepts. The appendix walks through three start-to-finish case studies. QFD provides a sound understanding of what should naturally occur in a development project. The team-based approach prioritises customer-centric quality and innovation requirements, within market and organisation reality. The defined requirements are systematically transformed into a corresponding quality-by-design product, where the degree of innovation is adjustable. The approach is adaptable, scalable and can be shorthanded to circumstances.< Less
Design and Operations Quality: An introduction By Frede Jensen
Paperback: $4.46
Prints in 3-5 business days
Customers’ experiences of quality depend on, one, the product or service being designed to match their needs and, two, the operations system consistently producing and delivering it as was... More > intended by the designer. Operations do more than simply conforming to the designer’s specification. It will learn from its own activities and the forever evolving customer feedback, thereby identifying opportunities for improvement to the original design. Design and operations are thereby elements of an integrated wider organisation, arranged around the Plan-Do-Check-Act cycle. This booklet introduces Quality Function Deployment as a design approach, or sub-process, within the process based ISO 9001 management system model. It demonstrates some useful design and operations tools within the model.< Less
Integrated Management System: Combining other standards with ISO 9001 By Frede Jensen
Paperback: $10.99
Prints in 3-5 business days
The book is for the manager tackling the integration of multiple management standards, such as for quality, environment, energy reduction, occupational health & safety, finances and other... More > requirements that we often end up bolting together with resulting inefficiencies due to conflicting approaches and duplication of efforts. A well-integrated management system will simultaneously provide people with a guide to prevent doing wrong and a platform to doing right from. A bad system will put them in a straightjacket and prevent them from doing right. The book is divided into bite-sized sections, overall introducing a management system framework that is compatible with and combines various management systems standards published by the International Standards Organization. The framework is suitable for the integrated implementation of ISO 9001(2015), ISO14001, ISO 50001/ EN 16001, OHSAS 18001 and most other recognised industry specific management standards.< Less

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