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Thrive with The Hive By Claire Boscq Scott
Paperback: $19.41
Prints in 3-5 business days
"A practical guide to service excellence with lessons from nature’s most powerful business organisation – The Beehive". The Busy Queen Bee takes a look at the importance to a... More > successful business of its customers. She uses a powerful analogy from Nature, describing the work of the humble Bee and its ultra efficient work ethic. Beehives are fascinating, well-oiled machines; the similarities with the running of a business and the running of the Hive are incredible. Adapting some of their work ethic and re-focusing businesses to create a real service culture throughout their organisation is the key to success during those challenging time. In this Customer Service book, the Busy Queen Bee describe her very own view of the delivery of Customer Excellence. She has created 10 simple steps to follow on how to look after your internal and external customers, delighting them and creating exceptional customer experience and ultimately creating a real service culture within your organisation.< Less
Thriving by Caring By Claire Boscq Scott
Paperback: $13.33
Prints in 3-5 business days
It is time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment. Business leaders must start bringing a more... More > caring energy into their businesses. In this book, Claire Boscq-Scott, outlines her ten strategic leadership principles to successful growth through a Caring Service Culture; to start changing the service delivering by bringing more care to everything leaders do, meaning being more compassionate, developing better communication, supporting and engaging their employees; nurturing, valuing and guiding their customers through their journey in a creative and inspiring way at an emotional level. Providing an unforgettable experience every time customers walk through your doors must become a necessity and this can only be done by giving employees a place where they can feel a part of, they are engaged and empowered which ultimately will help businesses increase their profit and reach their higher mission.< Less
Prospérer en étant attentionné By Claire Boscq Scott
Paperback: $13.55
Prints in 3-5 business days
Dans ce livre, Claire Boscq-Scott, The Busy Queen Bee, présente les dix principes stratégiques pour une croissance exponentielle des affaires au 21e siècle, en encourageant une... More > Culture de Service Attentionnée. Ainsi les leaders peuvent commencer à changer leurs manières de diriger en amenant plus d'attention, en ayant plus de compassion, en développant de meilleures communications, en soutenant et en impliquant leurs employés, mais aussi en cultivant, valorisant et guidant leurs clients dans une expérience-client créative et à une dimension émotionnelle. Pour pouvoir ainsi offrir à leurs clients une expérience inoubliable chaque fois qu'ils franchissent leurs portes, et à leurs employés un endroit où ils peuvent se sentir impliqués avec un but suprême d'augmenter leur chiffre d'affaire et de concrétiser la mission de l'organisation.< Less