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Change Management 100 Success Secrets : The Complete Guide to Process, Tools, Software and Training in Organizational Change Management By Gerard Blokdijk
eBook (ePub): $8.99
Change management 100 Success Secrets -Gerard Blokdijk -There has never been a Change management manual like this. 100 Success Secrets is not about the ins and outs of Change management. Instead, it... More > answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This book is also not about Change management's best practice and standards details. Instead it introduces everything you want to know to be successful with Change management.< Less
CISSP 100 Success Secrets : Certified Information Systems Security Professional; the Missing Exam Study, Certification Preparation and Security Application Guide By Gerard Blokdijk
eBook (ePub): $8.99
CISSP 100 Success Secrets- Gerard Blokdijk - There has never been a CISSP manual like this. 100 Success Secrets is not about the ins and outs of the CISSP. Instead, it answers the top 100 questions... More > that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions. This book is also not about a CISSP's best practice and standards details. Instead it introduces everything you want to know to be successful with and in CISSP.< Less
How to Land a Top-Paying Automotive Body and Related Repair Services Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries, Promotions, What to Expect From Recruiters and More! By Gerard Blokdijk
Paperback: $18.96
Prints in 3-5 business days
For the first time, a book exists that compiles all the information candidates need to apply for their first Automotive Body and Related Repair Services job, or to apply for a better job. This book... More > offers excellent, insightful advice for everyone from entry-level to senior professionals. None of the other such career guides compare with this one. It stands out because it: 1) explains how the people doing the hiring think, so that you can win them over on paper and then in your interview; 2) has an engaging, reader-friendly style; 3) explains every step of the job-hunting process - from little-known ways for finding openings to getting ahead on the job. This book covers everything. Whether you are trying to get your first Automotive Body and Related Repair Services Job or move up in the system, get this book.< Less
The Business Relationship Management Handbook - The Business Guide to Relationship management; The Essential Part Of Any IT/Business Alignment Strategy By Gerard Blokdijk
Paperback: $22.52
Prints in 3-5 business days
In business and IT, you have to know your customer and understand how your company interacts with him or her. This is Business Relationship Management (BRM), and this book should be the Bible for... More > managers on the mechanics of BRM. Along with the history of BRM and its importance, we offer resources including bulleted lists, scorable quizzes, and checklists and templates (sections about what questions to ask relations, and why, are particularly good) that you can use right now to gauge any organization's suitability to BRM and determine how they need to change in order to get the most out of their systems.< Less
IT Services Portfolio Management Best Practice Handbook: Planning, Implementing, Maximizing Return On Investment of Strategic It Portfolio Management - Ready to Use Bringing Theory Into Action By Gerard Blokdijk
eBook (ePub for Adobe Digital Editions): $17.99
If you support an organization that wants to improve the performance of complex IT portfolios to achieve both immediate and strategic goals or are responsible for and oversee many projects that are... More > contractually required to produce measurable results; you will be pleased to find that this book serves as both a roadmap and a checklist for achieving IT portfolio results. IT portfolio management ultimately presents the challenging idea of an overall, end to end value chain of IT investments, from initial idea inception through prioritization, delivery, management, optimization, and retirement. This well written book has detailed best practices, and much specific guidance in the form of checklists, charts, tables, and more.Absolutely recommended for those interested in governance, project management, portfolio management, IT Business Value and how to fit your Professional Services Value message to customers. If you are in IT management or concerned with it - buy it. Now!< Less
Business Process Management BPM 100 Success Secrets: 100 Most Asked Questions On BPM Implementation, Process, Software, Tools and Solutions By Gerard Blokdijk
eBook (ePub): $8.99
There has never been a Business Process Management manual like this. 100 Success Secrets is not about the ins and outs of Business Process Management. Instead, it answers the top 100 questions that... More > we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This book is also not about Business Process Management's best practice and standards details. Instead, it introduces everything you want to know to be successful with Business Process Management.< Less
Disaster Recovery 100 Success Secrets : IT Business Continuity, Disaster Recovery Planning and Services By Gerard Blokdijk
eBook (ePub): $8.99
Disaster Recovery 100 Success Secrets Gerard Blokdijk. There has never been a Disaster Recovery manual like this. 100 Success Secrets is not about the ins and outs of Disaster Recovery. Instead, it... More > answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This book is also not about Disaster Recovery's best practice and standards details. Instead it introduces everything you want to know to be successful with Disaster Recovery.< Less
Business Process Management BPM 100 Success Secrets, 100 most Asked Questions on BPM Implementation, Process, Software, Tools and Solutions By Gerard Blokdijk
eBook (PDF): $15.95
There has never been a Business Process Management manual like this. 100 Success Secrets is not about the ins and outs of Business Process Management. Instead, it answers the top 100 questions... More > that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This book is also not about Business Process Management’s best practice and standards details. Instead, it introduces everything you want to know to be successful with Business Process Management.< Less
Delivering Unforgettable Customer Service: The Guide For Implementing Perfect Service in Your Organization By Gerard Blokdijk
Paperback: $29.95
Prints in 3-5 business days
This book saves organizations. If you have been a struggling business owner thinking your problem was either that you are undercapitalized or that you have hired the wrong people. Delivering... More > Unforgettable Customer Service is a wake up call. The problem might well be that you aren't creating Unforgettable Customer Service. Best of all Delivering Unforgettable Customer Service gives you the road map to do it, all wrapped up in easy lessons. This book may be simple, but it is also profound and by far the best customer service book you will ever read. Start today with adopting the strategy of creating Unforgettable Customer Service and then get everyone in the company to do the same. The result will be that you will have stopped burning your customer list every six months. you will be retaining old customers, adding new ones and sales are way up. Today Delivering Unforgettable Customer Service is required reading for every new hire.< Less
Capacity Management Best Practice Handbook: Building, Running and Managing Effective Capacity Management SLAs - Ready to use supporting documents bringing ITIL Theory into Practice By Gerard Blokdijk
Paperback: $49.95
Prints in 3-5 business days
Capacity Management is a process used to manage information technology (IT). Its primary goal is to ensure that IT capacity meets current and future business requirements in a cost-effective manner.... More > One common interpretation of Capacity Management is described in the ITIL framework. This book covers every detail, including some missed in other books. This thorough book provides a clear roadmap to designing, implementing and operating Capacity Management. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement. You will find this book to be one of the best for planning and implementing world-class Capacity Management. < Less