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The Service Level Management Templates Sourcebook - 24 Ready to use how-to workbooks, project plans and planning guides, tools, templates and checklists, Print and Download - The Complete Guide By Gerard Blokdijk
Paperback: $49.96
Ships in 3-5 business days
This book and the instantly 24 downloadable files (details in book) containing how-to workbooks, project plans and planning guides, tools, templates and checklists helps individuals and organizations... More > quickly and cost effectively deploy best practice in Service Level Management. Within this book and its downloadable Toolkit, you will find numerous document templates, blueprints and examples, which you can modify/personalize to suit your organizational needs. You will save time and labor funding by using these tested and best practice adaptable templates, or even apply them as stimulus to your own documents - no need to reinvent the wheel. When you calculate the time and money used to create your own…. Time and Money well saved by buying this Service Level Management Best Practice Template Sourcebook.< Less
Outsourcing Best Practices Step-By-Step Guide on How to Manage the Changes, Challenges, Opportunities and Implement a Successful Outsourcing Process By Gerard Blokdijk
Paperback: $49.94
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A wealth of Information, templates, blueprints and insights. An excellent source for information and guidance. The book's main parts cover: how to plan, lead and manage outsourcing initiatives and a... More > guide for outsourcing entrepreneurs. Some specific topics include: making decisions to outsource; what is needed to be known before starting; assessing cost, benefit, and risk; outsourcing options; selecting suppliers and vendors; and much more. Includes an extensive blueprint and templates directory ready to use. Offers a wealth of information and insights.< Less
The Configuration Management Templates Sourcebook - 22 Ready to use how-to workbooks, project plans and planning guides, tools, templates and checklists, Print and Download - The Complete Guide By Gerard Blokdijk
Paperback: $49.95
Ships in 3-5 business days
This book and the instantly 22 downloadable files (details in book) containing how-to workbooks, project plans and planning guides, tools, templates and checklists helps individuals and organizations... More > quickly and cost effectively deploy best practice in Configuration Management. Within this book and its downloadable Toolkit, you will find numerous document templates, blueprints and examples, which you can modify/personalize to suit your organizational needs. You will save time and labor funding by using these tested and best practice adaptable templates, or even apply them as stimulus to your own documents - no need to reinvent the wheel. When you calculate the time and money used to create your own…. Time and Money well saved by buying this Configuration Management Best Practice Template Sourcebook. Contents: Config Mgt Review Doc.xls, Implementation Plan_Project Plan.doc, Policies objectives scope.doc, Business and IT Service Mapping for CIs.doc, and many more...< Less
Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, Maintainability, Serviceability, Resilience and Security - Ready to use bringing Theory into Action By Gerard Blokdijk
Paperback: $49.95
Ships in 3-5 business days
Availability Management allows organizations to sustain the IT service availability in order to support the business at a justifiable cost. The activities are Realize Availability Requirements,... More > Compile Availability Plan, Monitor Availability, and Monitor Maintenance Obligations. The object of Availability Management is to ensure that IT Services and the supporting Infrastructure can be delivered in a cost effective manner, with a sustained level of Availability, in line with your business objectives. Availability Management is a critical ITIL process area and one that delivers measurable benefits. The Availability Management Workbook provides a wide variety of resources to boost your understanding and ability to implement availability management in your organization. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don't have the time or resources at hand to develop the required templates and structure for implementation.< Less
Demand Management of IT services: SLA Management and It Service Strategy - Optimize the use of Capacity by moving Workload to Less utilized Times, Hardware, or Places Best Practices handbook By Gerard Blokdijk
Paperback: $49.95
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ITIL Demand Management’s objectives are to optimize the use of capacity by moving workload to less utilized times, hardware, or places. This books covers the Demand Management process and... More > enable you to implement the following: Activity-based Demand Management, analysis of Pattern of Business Activity (PBA) and user profiles, use of differential charging to encourage Customers to use IT Services at less busy times and offer Service packages which represent the value that the customer wants and for which they are willing to pay. Many organizations are looking to implement Demand Management as a way to improve the structure and quality of the business. The supporting documents and assessments will help you identify the areas within your organization that require the most activity in terms of change and improvement. The workbook serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.< Less
Software Testing and Quality Assurance with IT Change Management Transition Planning, Support, Service Validation, Testing and Evaluation Handbook. Change without Risk. By Gerard Blokdijk
Paperback: $49.95
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This book is not primarily for software test and QA professionals who are working in 'typical' organizations. The Best Practice approach in this book is based on ITIL and is well suited to any IT... More > organization that takes its software testing serious. This book is invaluable to organizations that are committed to software engineering at the defined, managed or optimizing levels of maturity. It distills formal test practices drawn from a variety of ITIL and IT service Management sources into a succinct, process-oriented guide. The book is filled with templates, plans and examples to set up and manage the process.that can be tailored to any software practices. If your organization is pursuing software change without risk, , this book will address the software testing process areas of a larger initiative. However, do not overlook many of the small wins a chaotic organization can achieve by using many of the ideas in this book.< Less
Release Management Best Practice Handbook: Building, Running and Managing Effective Software Release Management and Support - Ready to use supporting documents bringing ITIL Theory into Practice By Gerard Blokdijk
Paperback: $49.95
Ships in 3-5 business days
Release Management is the relatively new but rapidly growing discipline within software engineering of managing software releases. As software systems, software development processes, and resources... More > become more distributed, they invariably become more specialized and complex. Furthermore, software products (especially web applications) are typically in an ongoing cycle of development, testing, and release. Add to this an evolution and growing complexity of the platforms on which these systems run, and it becomes clear there are a lot of moving pieces that must fit together seamlessly to guarantee the success and long-term value of a product or project. This book covers every detail, including some missed in other books. This thorough book provides a clear roadmap to designing, implementing and operating Release Management. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement.< Less
IT Service Continuity Management and Disaster Recovery Best Practice Handbook: Building, Running and Managing Effective IT Service Continuity Management and Disaster Recovery - Ready to use supporting documents bringing ITIL Theory into Practice By Gerard Blokdijk
Paperback: $49.95
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IT Service Continuity is the process of assessing and managing risks associated with information technology (IT) departments. It involves the evaluation of values, threats, risks, vulnerabilities... More > and development of countermeasures to ensure continuation in the event of a disaster. This thorough book provides a clear roadmap to designing, implementing and operating IT Service Continuity Management and Disaster Recovery. The author covers everything from initial concept to measuring support effectiveness and process improvement. This book contains an in-depth coverage of operational requirements for IT Service Continuity Management and Disaster Recovery once it has been implemented. It hits all of the critical success factors, such as performance metrics, service level agreements, communications and internal evaluations. You will find this book to be one of the best for planning and implementing world-class IT Service Continuity Management and Disaster Recovery. < Less
Availability Management Best Practice Handbook: Building, Running and Managing Effective Availability Management - Ready to use supporting documents bringing ITIL Theory into Practice By Gerard Blokdijk
Paperback: $49.95
Ships in 3-5 business days
Availability Management allows organizations to sustain the IT service availability in order to support the business at a justifiable cost. The high-level activities are Realize Availability... More > Requirements, Compile Availability Plan, Monitor Availability, and Monitor Maintenance Obligations. This thorough book provides a clear roadmap to designing, implementing and operating Availability Management. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement. This book contains an in-depth coverage of operational requirements for Availability Management once it has been implemented. It hits all of the critical success factors, such as performance metrics, service level agreements, communications and internal evaluations. You will find this book to be one of the best for planning and implementing world-class Availability Management. < Less
The SLA Manager and Service Level Management Job Description Handbook: The Complete Knowledge and Tools Guide you need to Start or Advance your career as SLA Manager. A Practical Manual for Job-Hunters and Career-Changers. By Gerard Blokdijk
Paperback: $29.95
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This SLA Manager edition has been completely revised and rewritten and is designed to work in conjunction with the latest best practices. At the heart of this Guide's formula for your SLA Manager... More > Role are five questions: Where does the SLA Manager's role fit, What does it mean to be or become a SLA Manager, How to be a SLA Manager, When is a SLA Manager successful and Why be a SLA Manager. This Guide has all the answers and sets you up, well on your way to finding, keeping and being successful in the job you really want. Packed with time-tested advice, This SLA Manager Handbook works as a good companion for those just starting out in the "real world" as well as for those who are thinking seriously about a career change. This Guide is filled with Valuable hints, tips and guidance on how to successfully be a SLA Manager, it contains many forms, templates and checklists to get you going right away.< Less