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CompTIA 100 Success Secrets - Start your IT career now with CompTIA Certification, validate your knowledge and skills in IT - Second Edition
eBook (PDF): $19.95
The CompTIA certification is the industry standard for computer support technicians. The international, vendor-neutral certification proves competence in areas such as installation, preventative... More > maintenance, networking, security and troubleshooting. CompTIA certified technicians also have excellent customer service and communication skills to work with clients. CompTIA is part of the certification track for corporations such as Microsoft, Hewlett-Packard, Cisco and Novell. Other technology companies, including CompuCom and Ricoh, have made CompTIA certification mandatory for their service technicians. More than 700,000 people worldwide have become CompTIA A+ certified since the program’s inception in 1993. This is a very good quick reference guide and primer to everything you want to know, covering the 100 CompTIA most asked questions. Get the most out of your CompTIA Training with this Accelerated, Hands-on CompTIA book< Less
Check Point Certified Security Administrator (CCSA) Certification Exam Preparation Course in a Book for Passing the Check Point Certified Security Administrator (CCSA) Exam - The How To Pass on Your First Try Certification Study Guide
eBook (PDF): $29.95
With over 24,000 CCSA certified professionals worldwide, CCSA certification is one of the most highly recognized and respected vendor-specific security certifications available. The foundation of... More > Check Point certifications, CCSA certification validates a Security Administrator's ability to maintain day-to-day operation of Check Point security solutions and ensure secure access to information across the network. Proficiencies include creating and installing security policies, using logging and reporting features, and managing anti-spoofing, Network Address Translation (NAT), and OPSEC applications. This book includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the Check Point Certified Security Administrator (CCSA) exam on your FIRST try.< Less
Availability Management Best Practice Handbook: Building, Running and Managing Effective Availability Management - Ready to use supporting documents bringing ITIL Theory into Practice
Prints in 3-5 business days
Availability Management allows organizations to sustain the IT service availability in order to support the business at a justifiable cost. The high-level activities are Realize Availability... More > Requirements, Compile Availability Plan, Monitor Availability, and Monitor Maintenance Obligations. This thorough book provides a clear roadmap to designing, implementing and operating Availability Management. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement. This book contains an in-depth coverage of operational requirements for Availability Management once it has been implemented. It hits all of the critical success factors, such as performance metrics, service level agreements, communications and internal evaluations. You will find this book to be one of the best for planning and implementing world-class Availability Management. < Less
Storage Management - The Complete Cornerstone Guide to Storage Management Best Practices Concepts, Terms, and Techniques for Successfully Planning, Implementing and Managing Storage Management Solutions - Second Edition
Prints in 3-5 business days
This book covers just about every aspect of Storage Management, from high-level overviews of the different technologies that might be appropriate for upper management, to a very nice series of... More > "hands on" chapters that walk you through experimenting with several of the Storage Management options.< Less
Software Testing and Quality Assurance with IT Change Management Transition Planning, Support, Service Validation, Testing and Evaluation Handbook. Change without Risk.
eBook (PDF): $49.95
This book is not primarily for software test and QA professionals who are working in 'typical' organizations. The Best Practice approach in this book is based on ITIL and is well suited to any IT... More > organization that takes its software testing serious. This book is invaluable to organizations that are committed to software engineering at the defined, managed or optimizing levels of maturity. It distills formal test practices drawn from a variety of ITIL and IT service Management sources into a succinct, process-oriented guide. The book is filled with templates, plans and examples to set up and manage the process.that can be tailored to any software practices. If your organization is pursuing software change without risk, , this book will address the software testing process areas of a larger initiative. However, do not overlook many of the small wins a chaotic organization can achieve by using many of the ideas in this book.< Less
CCIE 100 Success Secrets : Cisco Certified Internetwork Expert; The Missing Training, Exam Study, Certification Preparation and CCIE Application Guide
eBook (ePub): $8.99
There has never been an CCIE manual like this. 100 Success Secrets is not about the ins and outs of CCIE. Instead, it answers the top 100 questions that we are asked and those we come across in... More > forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This book is also not about CCIE's best practice and standards details. Instead, it introduces everything you want to know to be successful with CCIE.< Less
Release Management Best Practice Handbook: Building, Running and Managing Effective Software Release Management and Support - Ready to Use Supporting Documents Bringing ITIL Theory Into Practice
eBook (ePub for Adobe Digital Editions): $17.99
Release Management is the relatively new but rapidly growing discipline within software engineering of managing software releases. As software systems, software development processes, and resources... More > become more distributed, they invariably become more specialized and complex. Furthermore, software products (especially web applications) are typically in an ongoing cycle of development, testing, and release. Add to this an evolution and growing complexity of the platforms on which these systems run, and it becomes clear there are a lot of moving pieces that must fit together seamlessly to guarantee the success and long-term value of a product or project. This book covers every detail, including some missed in other books. This thorough book provides a clear roadmap to designing, implementing and operating Release Management. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement.< Less
CMDB and Configuration Management Process, Software Tools Creation and Maintenance, Planning, Implementation Guide
eBook (PDF): $29.99
Learn Configuration and CMDB management the right way with this unique, thoroughly modern guide to today's Configuration Management challenges and opportunities. Written by an in-the-trenches... More > practitioner, this book goes beyond concepts and definitions to challenge prevalent thinking about the field and provide a step-by-step guide to implementing a successful CMDB strategy. Discover how to move beyond mainstream analysis, why qualitative data should be your focus, and more insights and techniques that will help you develop a customer-centric mindset without sacrificing your company's bottom line. You have more information at hand about your Configuration and its business environment than ever before. But are you using it to “out-think” your rivals? If not, you may be missing out on a potent competitive tool.< Less
CCIE 100 Success Secrets - Cisco Certified Internetwork Expert; The Missing Training, Exam Study, Certification Preparation and CCIE Application Guide
eBook (PDF): $15.95
There has never been an CCIE manual like this. 100 Success Secrets is not about the ins and outs of CCIE. Instead, it answers the top 100 questions that we are asked and those we come across in... More > forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This book is also not about CCIE’s best practice and standards details. Instead, it introduces everything you want to know to be successful with CCIE.< Less
The SLA Manager and Service Level Management Job Description Handbook: The Complete Knowledge and Tools Guide You Need to Start or Advance Your Career Today.
eBook (ePub for Adobe Digital Editions): $9.99
This SLA Manager edition has been completely revised and rewritten and is designed to work in conjunction with the latest best practices. At the heart of this Guide's formula for your SLA Manager... More > Role are five questions: Where does the SLA Manager's role fit, What does it mean to be or become a SLA Manager, How to be a SLA Manager, When is a SLA Manager successful and Why be a SLA Manager. This Guide has all the answers and sets you up, well on your way to finding, keeping and being successful in the job you really want. Packed with time-tested advice, This SLA Manager Handbook works as a good companion for those just starting out in the "real world" as well as for those who are thinking seriously about a career change. This Guide is filled with Valuable hints, tips and guidance on how to successfully be a SLA Manager, it contains many forms, templates and checklists to get you going right away.< Less
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