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Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, Maintainability, Serviceability, Resilience and Security - Ready to use bringing Theory into Action By Gerard Blokdijk
Paperback: $49.95
Prints in 3-5 business days
Availability Management allows organizations to sustain the IT service availability in order to support the business at a justifiable cost. The activities are Realize Availability Requirements,... More > Compile Availability Plan, Monitor Availability, and Monitor Maintenance Obligations. The object of Availability Management is to ensure that IT Services and the supporting Infrastructure can be delivered in a cost effective manner, with a sustained level of Availability, in line with your business objectives. Availability Management is a critical ITIL process area and one that delivers measurable benefits. The Availability Management Workbook provides a wide variety of resources to boost your understanding and ability to implement availability management in your organization. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don't have the time or resources at hand to develop the required templates and structure for implementation.< Less
Demand Management of IT services: SLA Management and It Service Strategy - Optimize the use of Capacity by moving Workload to Less utilized Times, Hardware, or Places Best Practices handbook By Gerard Blokdijk
Paperback: $49.95
Prints in 3-5 business days
ITIL Demand Management’s objectives are to optimize the use of capacity by moving workload to less utilized times, hardware, or places. This books covers the Demand Management process and... More > enable you to implement the following: Activity-based Demand Management, analysis of Pattern of Business Activity (PBA) and user profiles, use of differential charging to encourage Customers to use IT Services at less busy times and offer Service packages which represent the value that the customer wants and for which they are willing to pay. Many organizations are looking to implement Demand Management as a way to improve the structure and quality of the business. The supporting documents and assessments will help you identify the areas within your organization that require the most activity in terms of change and improvement. The workbook serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.< Less
Availability Management Best Practice Handbook: Building, Running and Managing Effective Availability Management - Ready to use supporting documents bringing ITIL Theory into Practice By Gerard Blokdijk
Paperback: $49.95
Prints in 3-5 business days
Availability Management allows organizations to sustain the IT service availability in order to support the business at a justifiable cost. The high-level activities are Realize Availability... More > Requirements, Compile Availability Plan, Monitor Availability, and Monitor Maintenance Obligations. This thorough book provides a clear roadmap to designing, implementing and operating Availability Management. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement. This book contains an in-depth coverage of operational requirements for Availability Management once it has been implemented. It hits all of the critical success factors, such as performance metrics, service level agreements, communications and internal evaluations. You will find this book to be one of the best for planning and implementing world-class Availability Management. < Less
CCNA 100 Success Secrets - Get the most out of your CCNA Training with this Accelerated, Hands-on CCNA book By Gerard Blokdijk
Paperback: $19.95
Prints in 3-5 business days
Very good reference book packed with useful information that will make any person just starting (or not) supporting cisco devices wished they had at their disposal for quickly finding CCNA... More > information when their memory doesn't want to cooperate with them. AND using this book guides along the path of the 100 most asked CCNA questions already covered, right here. This will definitely help with a quick tune up just prior to the exam. This is a very good quick reference guide and primer to everything you want to know, covering the 100 CCNA most asked questions: - The Importance of Cisco Certified Network Associate CCNA Practice Test - A Cisco network specialist has the following basic knowledge. - Differences between the CCNA, CCNP, and CCIE Certifications - How to Use a Free CCNA Simulation Lab To Get Certification - What Virtual Lab Can Do To Help You In Your CCNA Course And much more.... Get the most out of your CCNA Training with this Accelerated, Hands-on CCNA book< Less
CompTIA 100 Success Secrets - Start your IT career now with CompTIA Certification, validate your knowledge and skills in IT - Second Edition By Gerard Blokdijk
Paperback: $19.95
Prints in 3-5 business days
The CompTIA certification is the industry standard for computer support technicians. The international, vendor-neutral certification proves competence in areas such as installation, preventative... More > maintenance, networking, security and troubleshooting. CompTIA certified technicians also have excellent customer service and communication skills to work with clients. CompTIA is part of the certification track for corporations such as Microsoft, Hewlett-Packard, Cisco and Novell. Other technology companies, including CompuCom and Ricoh, have made CompTIA certification mandatory for their service technicians. More than 700,000 people worldwide have become CompTIA A+ certified since the program’s inception in 1993. This is a very good quick reference guide and primer to everything you want to know, covering the 100 CompTIA most asked questions. Get the most out of your CompTIA Training with this Accelerated, Hands-on CompTIA book< Less
Check Point Certified Security Administrator (CCSA) Certification Exam Preparation Course in a Book for Passing the Check Point Certified Security Administrator (CCSA) Exam - The How To Pass on Your First Try Certification Study Guide By Gerard Blokdijk
Paperback: $29.95
Prints in 3-5 business days
With over 24,000 CCSA certified professionals worldwide, CCSA certification is one of the most highly recognized and respected vendor-specific security certifications available. The foundation of... More > Check Point certifications, CCSA certification validates a Security Administrator's ability to maintain day-to-day operation of Check Point security solutions and ensure secure access to information across the network. Proficiencies include creating and installing security policies, using logging and reporting features, and managing anti-spoofing, Network Address Translation (NAT), and OPSEC applications. This book includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the Check Point Certified Security Administrator (CCSA) exam on your FIRST try.< Less
Storage Management - The Complete Cornerstone Guide to Storage Management Best Practices Concepts, Terms, and Techniques for Successfully Planning, Implementing and Managing Storage Management Solutions - Second Edition By Gerard Blokdijk
Paperback: $39.95
Prints in 3-5 business days
This book covers just about every aspect of Storage Management, from high-level overviews of the different technologies that might be appropriate for upper management, to a very nice series of... More > "hands on" chapters that walk you through experimenting with several of the Storage Management options.< Less
Release Management Best Practice Handbook: Building, Running and Managing Effective Software Release Management and Support - Ready to Use Supporting Documents Bringing ITIL Theory Into Practice By Gerard Blokdijk
eBook (ePub for Adobe Digital Editions): $17.99
Release Management is the relatively new but rapidly growing discipline within software engineering of managing software releases. As software systems, software development processes, and resources... More > become more distributed, they invariably become more specialized and complex. Furthermore, software products (especially web applications) are typically in an ongoing cycle of development, testing, and release. Add to this an evolution and growing complexity of the platforms on which these systems run, and it becomes clear there are a lot of moving pieces that must fit together seamlessly to guarantee the success and long-term value of a product or project. This book covers every detail, including some missed in other books. This thorough book provides a clear roadmap to designing, implementing and operating Release Management. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement.< Less
Service Level Agreement 100 Success Secrets: SLA, Service Level Agreements, Service Level Management and Much More By Gerard Blokdijk
eBook (ePub for Adobe Digital Editions): $8.99
SLA 100 Success Secrets, Gerard Blokdijk , There has never been a SLA manual like this. 100 Success Secrets is not about the ins and outs of a SLA. Instead, it answers the top 100 questions that we... More > are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This book is also not about a SLA's best practice and standards details. Instead it introduces everything you want to know to be successful with SLAs.< Less
The SLA Manager and Service Level Management Job Description Handbook: The Complete Knowledge and Tools Guide You Need to Start or Advance Your Career Today. By Gerard Blokdijk
eBook (ePub for Adobe Digital Editions): $9.99
This SLA Manager edition has been completely revised and rewritten and is designed to work in conjunction with the latest best practices. At the heart of this Guide's formula for your SLA Manager... More > Role are five questions: Where does the SLA Manager's role fit, What does it mean to be or become a SLA Manager, How to be a SLA Manager, When is a SLA Manager successful and Why be a SLA Manager. This Guide has all the answers and sets you up, well on your way to finding, keeping and being successful in the job you really want. Packed with time-tested advice, This SLA Manager Handbook works as a good companion for those just starting out in the "real world" as well as for those who are thinking seriously about a career change. This Guide is filled with Valuable hints, tips and guidance on how to successfully be a SLA Manager, it contains many forms, templates and checklists to get you going right away.< Less