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The Service Level Management Templates Sourcebook - 24 Ready to use how-to workbooks, project plans and planning guides, tools, templates and checklists, Print and Download - The Complete Guide By Gerard Blokdijk
Paperback: $49.96
Ships in 3-5 business days.
This book and the instantly 24 downloadable files (details in book) containing how-to workbooks, project plans and planning guides, tools, templates and checklists helps individuals and organizations... More > quickly and cost effectively deploy best practice in Service Level Management. Within this book and its downloadable Toolkit, you will find numerous document templates, blueprints and examples, which you can modify/personalize to suit your organizational needs. You will save time and labor funding by using these tested and best practice adaptable templates, or even apply them as stimulus to your own documents - no need to reinvent the wheel. When you calculate the time and money used to create your own…. Time and Money well saved by buying this Service Level Management Best Practice Template Sourcebook.< Less
Outsourcing Best Practices Step-By-Step Guide on How to Manage the Changes, Challenges, Opportunities and Implement a Successful Outsourcing Process By Gerard Blokdijk
Paperback: $49.94
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A wealth of Information, templates, blueprints and insights. An excellent source for information and guidance. The book's main parts cover: how to plan, lead and manage outsourcing initiatives and a... More > guide for outsourcing entrepreneurs. Some specific topics include: making decisions to outsource; what is needed to be known before starting; assessing cost, benefit, and risk; outsourcing options; selecting suppliers and vendors; and much more. Includes an extensive blueprint and templates directory ready to use. Offers a wealth of information and insights.< Less
IT Governance Metrics Measurement and Benchmarking Best Practice Workbook: Roadmap, Implementation and Management - Ready to use supporting documents bringing Theory into Practice By Gerard Blokdijk
Paperback: $49.95
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A set of tools to deal with a challenging leadership issue. It is rare that you find a detailed and pragmatic guide to something subject to such mis-understanding and debate. Governance in general... More > and IT governance in particular is often left to the realm of politics, personality and perception. This book takes a look at how to make IT governance matter and function properly. The tools allow you to show governance on a page and align governance decisions with business strategy and metrics -- all good things. Why should you care about IT governance, well because good IT governance is related to good business performance. Also as information and technology handle more business, making decisions about these assets becomes critical. This book is not a white wash over the issue -- it is practical, specific and filled with best practices of people who are doing it well. If you are a CIO, then governance is how you get things done with other executives -- a must read.< Less
The Configuration Management Templates Sourcebook - 22 Ready to use how-to workbooks, project plans and planning guides, tools, templates and checklists, Print and Download - The Complete Guide By Gerard Blokdijk
Paperback: $49.95
Ships in 3-5 business days.
This book and the instantly 22 downloadable files (details in book) containing how-to workbooks, project plans and planning guides, tools, templates and checklists helps individuals and organizations... More > quickly and cost effectively deploy best practice in Configuration Management. Within this book and its downloadable Toolkit, you will find numerous document templates, blueprints and examples, which you can modify/personalize to suit your organizational needs. You will save time and labor funding by using these tested and best practice adaptable templates, or even apply them as stimulus to your own documents - no need to reinvent the wheel. When you calculate the time and money used to create your own…. Time and Money well saved by buying this Configuration Management Best Practice Template Sourcebook. Contents: Config Mgt Review Doc.xls, Implementation Plan_Project Plan.doc, Policies objectives scope.doc, Business and IT Service Mapping for CIs.doc, and many more...< Less
The Change Management Templates Sourcebook - 13 Ready to use how-to workbooks, project plans and planning guides, tools, templates and checklists, Print and Download - The Complete Guide By Gerard Blokdijk
Paperback: $49.95
Ships in 3-5 business days.
This book and the instantly 13 downloadable files (details in book) containing how-to workbooks, project plans and planning guides, tools, templates and checklists helps individuals and organizations... More > quickly and cost effectively deploy best practice in Change Management. Within this book and its downloadable Toolkit, you will find numerous document templates, blueprints and examples, which you can modify/personalize to suit your organizational needs. You will save time and labor funding by using these tested and best practice adaptable templates, no need to reinvent the wheel. Contents: CHG Review Doc.xls, Implementation Plan_Project Plan.doc, Policies objectives scope.doc, Communication Plan.doc, Objectives and Goals.doc, ChgMgt Process Manager.doc, Forward Schedule of Changes.doc, Request For Change (RFC) Template.doc, CAB Meeting minutes.doc, Reports KPI's other metrics.doc, Change Management Powerpoint.ppt, Business Justification document.doc, Category Definition.doc< Less
Supplier Management Best Practice Handbook: Evaluating, Sourcing, Managing and Delivering Supplier Excellence in Relationships, Quality and Costs - Ready to use bringing Theory into Action By Gerard Blokdijk
Paperback: $49.95
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Finally, there is a practical guide to managing supplier performance. This much-needed book is a must read for all executives and practitioners who are looking for ways to measure and improve the... More > performance of their suppliers and reduce supply risk. Understanding supplier performance is vital to ensuring a well-functioning supply network. This how-to book will help you develop and implement an evaluation process to help you reduce costs, lower risk, and improve both the performance of your company and your suppliers. This practical text is based on ITIL V3 best practices that companies are using to evaluate suppliers and illustrates how to get beyond collecting data for the sake of data to achieving real results. The Supplier Management book helps you get at the root causes of supplier problems that even suppliers may be unaware of and enable them to make high-impact improvements.< Less
IT Services Portfolio Management Best Practice Handbook: Planning, Implementing, Maximizing Return on Investment of Strategic IT Portfolio Management - Ready to use bringing Theory into Action By Gerard Blokdijk
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If you support an organization that wants to improve the performance of complex IT portfolios to achieve both immediate and strategic goals or are responsible for and oversee many projects that are... More > contractually required to produce measurable results; you will be pleased to find that this book serves as both a roadmap and a checklist for achieving IT portfolio results. IT portfolio management ultimately presents the challenging idea of an overall, end to end value chain of IT investments, from initial idea inception through prioritization, delivery, management, optimization, and retirement. This well written book has detailed best practices, and much specific guidance in the form of checklists, charts, tables, and more. Absolutely recommended for those interested in governance, project management, portfolio management, IT Business Value and how to fit your Professional Services Value message to customers. If you are in IT management or concerned with it - buy it. Now!< Less
Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, Maintainability, Serviceability, Resilience and Security - Ready to use bringing Theory into Action By Gerard Blokdijk
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Availability Management allows organizations to sustain the IT service availability in order to support the business at a justifiable cost. The activities are Realize Availability Requirements,... More > Compile Availability Plan, Monitor Availability, and Monitor Maintenance Obligations. The object of Availability Management is to ensure that IT Services and the supporting Infrastructure can be delivered in a cost effective manner, with a sustained level of Availability, in line with your business objectives. Availability Management is a critical ITIL process area and one that delivers measurable benefits. The Availability Management Workbook provides a wide variety of resources to boost your understanding and ability to implement availability management in your organization. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don't have the time or resources at hand to develop the required templates and structure for implementation.< Less
Capacity Management Handbook, Monitor, Analyze, Tune, Manage Demand and Plan Your Organizations IT Capacity Demands Best Practices Handbook - Ready to use bringing Theory into Action By Gerard Blokdijk
Paperback: $49.95
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Capacity Management and this book's primary goal is to ensure that IT capacity meets current and future business requirements in a cost-effective manner. This book is based on the best practice ITIL... More > framework. ITIL version 3. The object of Capacity Management is to provide the right capacity, for the right customer, at the right location, for the right costs. This will help ensure that the capability of the IT Services and the supporting Infrastructure can be delivered in line with the Business Objectives. The books Contents include Capacity Management Objectives and Goal templates, Capacity Key Performance Indicators, Critical Success Factors and a checklist to help understand just how well Capacity Management is performed in your environment. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don't have the time or resources at hand to develop the required templates and structure for implementation.< Less
Demand Management of IT services: SLA Management and It Service Strategy - Optimize the use of Capacity by moving Workload to Less utilized Times, Hardware, or Places Best Practices handbook By Gerard Blokdijk
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ITIL Demand Management’s objectives are to optimize the use of capacity by moving workload to less utilized times, hardware, or places. This books covers the Demand Management process and... More > enable you to implement the following: Activity-based Demand Management, analysis of Pattern of Business Activity (PBA) and user profiles, use of differential charging to encourage Customers to use IT Services at less busy times and offer Service packages which represent the value that the customer wants and for which they are willing to pay. Many organizations are looking to implement Demand Management as a way to improve the structure and quality of the business. The supporting documents and assessments will help you identify the areas within your organization that require the most activity in terms of change and improvement. The workbook serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.< Less