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ITIL V3 Foundation Complete Certification Kit - Study Guide Book and Online Course By Gerard Blokdijk
eBook (PDF): $49.00
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(6 Ratings)
As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL® Foundation exam is the most popular entry-level certification, particularly for individuals... More > switching from another career to IT. This kit prepares you for the certification exam by offering valuable information on the ITIL Framework, ITIL Certification and IT Service Management. This Kit contains the book and online course access that provides everything you need to prepare for the ITIL V3 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation. This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the ITIL V3 Foundation exam in a systematic approach, so you can be confident you're getting the instruction you need.< Less
ITIL v3: How to Develop, Implement and Enforce ITIL V3 best practices, Second Edition By Gerard Blokdijk
eBook (PDF): $59.95
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Review: "Great way to start with ITIL and foresee an Enterprise deployment. It's a good book with a very clear explanation of the ITIL v3 framework and the best part of it is that it gives a... More > roadmap to implement and enforce the framework. very recommendable!" The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's 2008 book, the authors once again present a step-by-step guide to ITIL v3. This comprehensive book is designed as an easy reference that will walk you through the 5 Lifecycle critical steps you need to take to create a successful portfolio of IT Services. In addition you will learn how to manage and refine your service portfolio as your company's business evolves. Considering the increasing number of IT Professionals who want to be actively involved in ITIL, this book, should do at least as well as the original, which was a bestseller.< Less
Incident Management Best Practice Handbook: Building, Running and Managing Effective Support and Incident Tracking - Ready to use supporting documents bringing ITIL Theory into Practice By Gerard Blokdijk
Paperback: $49.95
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Incident Management is an IT Service Management (ITSM) process area. The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize... More > the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. 'Normal service operation' is defined here as service operation within Service Level Agreement (SLA). It is one process area within the broader ITIL environment. This book covers every detail, including some missed in other books. This thorough book provides a clear roadmap to designing, implementing and operating incident management. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement. You will find this book to be one of the best for planning and implementing a world-class incident management. < Less
Information Security Management Best Practice Workbook: Implementation and Management Roadmap for Threats, Challenges and Solutions - Ready to use supporting documents bringing IT Security and IT Audit Theory into Practice - Second Edition By Gerard Blokdijk
eBook (PDF): $39.95
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This Extended and updated second edition contains numerous ready to use Security policies and procedures. The book lays out in a comprehensive way an organization wide process to develop a secure... More > information structure. The insights range from high level strategies, to lower level tactics, with very practical examples throughout One of the things you will like about this book is its practicality. Because everything ties back into "what do you need to do", there isn't much filler material hanging around. It is also pragmatic. Rather than declare that the sky is falling unless you obtain a perfect score, this book guides you to understand that every organization is in a different spot. You just evaluate where you are right now, note the deficiencies, determine where you need to be, and then make plans to get there. Excellent, practical guide to improving operations security, this book should is a "must have" for every security pro and those interested in information security.< Less
Information Security Management Best Practice Workbook: Implementation and Management Roadmap for Threats, Challenges and Solutions - Ready to use supporting documents bringing IT Security and IT Audit Theory into Practice - Second Edition By Gerard Blokdijk
Paperback: $39.95
Ships in 3-5 business days
This Extended and updated second edition contains numerous ready to use Security policies and procedures. The book lays out in a comprehensive way an organization wide process to develop a secure... More > information structure. The insights range from high level strategies, to lower level tactics, with very practical examples throughout One of the things you will like about this book is its practicality. Because everything ties back into "what do you need to do", there isn't much filler material hanging around. It is also pragmatic. Rather than declare that the sky is falling unless you obtain a perfect score, this book guides you to understand that every organization is in a different spot. You just evaluate where you are right now, note the deficiencies, determine where you need to be, and then make plans to get there. Excellent, practical guide to improving operations security, this book should is a "must have" for every security pro and those interested in information security.< Less
Information Security Management Best Practice Workbook: Implementation and Management Roadmap for Threats, Challenges and Solutions - Ready to use supporting documents bringing Theory into Practice By Gerard Blokdijk
Paperback: $49.95
Ships in 3-5 business days
Contains ready to use Security policies and procedures. The book lays out in a comprehensive way an organization wide process to develop a secure information structure. The insights range from high... More > level strategies, to lower level tactics, with a few very practical examples thrown in here and there. Information security should be a critical concern of today's high-tech organizations. But so often it is forgotten, or relegated into obscurity because there was too much (or not enough) process or the security was too intrusive. The book strikes a good, pragmatic balance between convenience and security here. This book covers a process approach to Manage Information Security Threats, Challenges, and Solutions. Definitely good reading for all managers and above at any organization. By reading this book now and taking steps today, you can avoid major trouble down the road...< Less
ITIL V3 Service Capability OSA - Operational Support and Analysis of IT Services Best Practices Study and Implementation Guide By Gerard Blokdijk
Paperback: $59.95
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This book centers on the ability of an IT organization to deliver and support IT services on a day to day basis. The focus is on effectively monitoring events, and responding to user requests,... More > minimizing the impact of incidents, and identifying and proactively resolving underlying problems. Practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines. It provides in-depth knowledge of the ITIL® OSA areas: Change Management, Event Management, Incident Management, Request Management, Problem Management, Access Management, Service Desk, Technical Management, IT Operations Management and Application Management. Includes: • Example template for incident records/tickets. • Suggested criteria for implementing Operational Support & Analysis (OSA) processes. • Explanation of the more abstract ITIL concepts to improve understanding. • Review questions to assist study for the ITIL OSA exam.< Less
Disaster Recovery and Business Continuity IT Planning, Implementation, Management and Testing of Solutions and Services Workbook By Gerard Blokdijk
Paperback: $49.95
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Business continuity and disaster recovery are hot topics in IT these days and with good reason. The problem is, no one who actually works IN IT has time to deal with it. Enter this Workbook. This is... More > a great book because it provides the big picture and the details in a really readable style. It starts out discussing the environment surrounding IT and the various kinds of disasters businesses face. Then, it takes the reader step-by-step through the process of planning for a disaster and how to recover the business in the event of a disaster. One feature you will especially like are the sections by specialists - the ready to use templates on Business justification, Emergency responses, Salvage plans, and many more. All the planning steps in the book, give you the checklists to help you through it. These lists also provide a great reality check. If you want the checklists and details that will help you do these things, buy the book. It's the cheapest insurance you can buy.< Less
Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, Maintainability, Serviceability, Resilience and Security - Ready to use bringing Theory into Action By Gerard Blokdijk
Paperback: $49.95
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Availability Management allows organizations to sustain the IT service availability in order to support the business at a justifiable cost. The activities are Realize Availability Requirements,... More > Compile Availability Plan, Monitor Availability, and Monitor Maintenance Obligations. The object of Availability Management is to ensure that IT Services and the supporting Infrastructure can be delivered in a cost effective manner, with a sustained level of Availability, in line with your business objectives. Availability Management is a critical ITIL process area and one that delivers measurable benefits. The Availability Management Workbook provides a wide variety of resources to boost your understanding and ability to implement availability management in your organization. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don't have the time or resources at hand to develop the required templates and structure for implementation.< Less
Demand Management of IT services: SLA Management and It Service Strategy - Optimize the use of Capacity by moving Workload to Less utilized Times, Hardware, or Places Best Practices handbook By Gerard Blokdijk
Paperback: $49.95
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ITIL Demand Management’s objectives are to optimize the use of capacity by moving workload to less utilized times, hardware, or places. This books covers the Demand Management process and... More > enable you to implement the following: Activity-based Demand Management, analysis of Pattern of Business Activity (PBA) and user profiles, use of differential charging to encourage Customers to use IT Services at less busy times and offer Service packages which represent the value that the customer wants and for which they are willing to pay. Many organizations are looking to implement Demand Management as a way to improve the structure and quality of the business. The supporting documents and assessments will help you identify the areas within your organization that require the most activity in terms of change and improvement. The workbook serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.< Less