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ITIL V3 Planning, Protection and Optimization (PPO) Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate PPO Capability Complete Certification Kit, Second Edition By Ivanka Menken
eBook (PDF): $595.00
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'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' Don’t pay... More > over $ 3,000.00 for a 5 day class room based course – out of touch with work for 5 days and including the course fee the costs are insurmountable – take the online learning option. This intensive interactive course immerses learners in the practical aspects of the ITIL® v3 Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. This course has an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Planning, Protection and Optimization. This program is an eLearning Program, you access details to the elearning course are in the book.< Less
ITIL Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course - The ITIL Intermediate OSA Capability Complete Certification Kit, Third Edition By Ivanka Menken
eBook (PDF): $595.00
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he Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.� Don�t... More > pay over $ 3,000.00 for a 5 day class room based course � out of touch with work for 5 days and including the course fee the costs are insurmountable � take the online learning option.. This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. This course has an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate Operational Support and Analysis. This program is an eLearning Program, you access details to course are in the book.< Less
ISO/IEC 20000 Foundation Certification Kit : Third Edition By Ivanka Menken
eBook (ePub for Adobe Digital Editions): $44.99
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This book is regarded as a classic in its field. Now, in an expanded and updated Third Edition version of The Art of Service's book in accordance with the release of Part 3 of the standard, 'Guidance... More > on scope definition and applicability of ISO/IEC 20000-1', the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate. As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT.< Less
ITIL V3 Planning, Protection and Optimization (PPO) Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate PPO Capability Complete Certification Kit, Second Edition By Ivanka Menken
Paperback: $595.00
Ships in 3-5 business days
'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' Don’t pay... More > over $ 3,000.00 for a 5 day class room based course – out of touch with work for 5 days and including the course fee the costs are insurmountable – take the online learning option. This intensive interactive course immerses learners in the practical aspects of the ITIL® v3 Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. This course has an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Planning, Protection and Optimization. This program is an eLearning Program, you access details to the elearning course are in the book.< Less
Cloud Computing Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition By Ivanka Menken
Paperback: $199.99
Ships in 3-5 business days
Cloud Computing: The Hot tech certification that will boost your career. Technical certifications, the ticket to higher pay and more prestige, also keep you employed. The trick is to get the one... More > that will really help keep or land that job. Cloud Computing Certification is one of the hottest tech certifications in today's job market. According to Foote Partners' survey of more than 22,000 IT professionals, covering some 170 certifications, the most valuable certificates today settle mainly into two camps: architecture and security. Cloud Computing certification falls into the architecture category. Cloud Computing Certification is the most influential one for years to come, the one that will grow the fastest, the one that will show the true future of IT certification. It’s the one that will rise the fastest. If you’re looking for yet another sign that Cloud Computing is becoming a real player, then you’ve got it.< Less
ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition By Ivanka Menken
Paperback: $199.95
Ships in 3-5 business days
This book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated Third Edition version of The Art of Service's book in accordance with the... More > release of Part 3 of the standard, ‘Guidance on scope definition and applicability of ISO/IEC 20000-1’, the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate. As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT.< Less
ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition By Ivanka Menken
eBook (PDF): $199.95
Download immediately.
This book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated Third Edition version of The Art of Service's book in accordance with the... More > release of Part 3 of the standard, ‘Guidance on scope definition and applicability of ISO/IEC 20000-1’, the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate. As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT.< Less
Customer Service Expert Level Full Certification Kit - Complete Skills, Training, and Support Steps to the Best Customer Experience by Redefining and Improving Customer Experience By Ivanka Menken
Paperback: $199.95
Ships in 3-5 business days
This Customer Service Expert Level Certification Kit builds on the knowledge and understanding of, and looking at, the essential skills and qualities required by Customer Service supervisors and... More > managers. More than six out of ten people employed in customer-facing sales and service roles say that their manager’s behavior towards them affects the level of customer service they deliver. The behavior of line management has a direct impact on the quality of service and brand experience that is extended to customers. It is time for a change. This book gives practical, concise help for delivering exceptional customer service: the book and its accompanying eLearning course and Certification paves the way for the Best Customer Experience by Redefining and Improving Customer Experience: An Innovative Strategy by the Industry Leader in Effective Customer Service Training.< Less
Organizational Behavior and Leadership Management Essentials - Second Edition By Ivanka Menken
eBook (PDF): $5.99
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This masterfully crafted introduction provides balanced coverage of all the key elements comprising the discipline of OB, in a style that readers will find both informative and interesting. This... More > includes not only traditional topics such as personality, motivation, and leadership; but also cutting-edge issues such as Change Management, Trust Building, Reward systems, and KPI's for people participating in any group or organizational activity.< Less
ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements with Service level Management and Financial Management By Ivanka Menken
eBook (PDF): $49.95
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Fully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the IPAD exam. Written by a renowned IT Service Management expert and ITIL... More > Manager, this guide features complete details on all exam domains. Inside, you'll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. IPAD All-in-One Exam Guide, will not only help you pass the test, but also be your essential on-the-job reference. IT Service Management Practitioner: SLA, Agree and Define (based on ITIL®) covers the essential planning, monitoring and optimizing skills required to qualify as a professional who specializes in the Agree and Define processes. It covers SLA, Service Level Management and Financial Management processes.< Less