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ITIL V3 Foundation Complete Certification Kit - Third Edition: Study Guide Book and Online Course By Ivanka Menken
eBook (PDF): $99.97
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The ITIL ® (Information Technology Infrastructure Library) V3 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to... More > take the ITIL V3 Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. Still a number one best-seller for IT Management from Amazon.com to Barnes and Noble and many more, this Third edition has refreshed the study guide and online learning program, with its updated, inspiring, and detailed plan for passing your ITIL V3 Foundation exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL V3 Foundation Complete Certification Kit is, to quote numerous of ITIL certified clients, "the gold standard of ITIL Certification." This certification kit contains both the study guide and access to our online program that together provides everything you need to prepare for the ITIL V3 Foundation certification exam.< Less
ITIL V3 Implementation Quick Guide - The Art of Stress-Free IT Service Management - Second Edition By Ivanka Menken
eBook (PDF): $29.95
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In this highly practical book, author and professional speaker Ivanka Menken reveals the techniques behind IT Service Management, and shows how anyone can learn to use them well. For managers,... More > teachers, consultants-and anyone else who talks ITIL and expects someone to listen-The Art of Stress-Free IT Service Management provides an insider's perspective on how to effectively present ideas to anyone. It's a unique and instructional Quick Guide through the embarrassments and triumphs Ivanka has experienced over 15 years of educating, consulting and speaking to crowds of all sizes. With lively lessons and surprising confessions, you'll get new insights into the Art of IT Service Management-as well as teaching, learning, and performance-directly from a master of the trade. The Art of Stress Free IT Service Management has been imitated many times over – but only now, with its Second Edition, has it met its match.< Less
ITIL V3 MALC - Managing Across the Lifecycle of IT Services Best Practices Study and Implementation Guide By Ivanka Menken
Paperback: $59.95
Ships in 3-5 business days.
This book centers on the ability of an IT organization to deliver and support IT services on a day to day basis, it covers practical guidance on the design and implementation of integrated end-to-end... More > processes based on proven industry best practice guidelines. The ITIL v3 Intermediate Qualification: Managing Across the Lifecycle focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. This book covers the contents for the final module of the ITIL V3 Intermediate stream and leads to the ITIL Expert Qualification in IT Service Management. Includes: * Introduction to IT Service Management Business and Managerial Issues * Managing the Planning and Implementation of IT Service Management * Management of Strategic Change * Risk Management * Understanding Organisational Challenges * Service Assessment * Understanding Complementary Industry Guidance.< Less
ITIL V3 MALC Managing Across the Lifecycle Certification Exam Preparation Course in a Book for Passing the ITIL V3 Managing Across the Lifecycle Exam - The How To Pass on Your First Try Certification Study Guide By Ivanka Menken
Paperback: $29.95
Ships in 3-5 business days.
This self-study exam preparation guide for the ITIL V3 Managing Across the Lifecycle certification exam contains everything you need to test yourself and pass the Exam, including all the processes,... More > and inputs and outputs. Exam topics are covered and insider secrets, complete explanations of all ITIL V3 subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of ITIL V3 concepts and prepare you for exam success on the first attempt are provided. This book includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the ITIL V3 Managing Across the Lifecycle exam on your FIRST try. Done the ITIL V3 Managing Across the Lifecycle course, up to speed with the theory? Buy this. Read it. And Pass the ITIL V3 Managing Across the Lifecycle Exam.< Less
ITIL V3 Managers Bridge - Complete Expert Certification Program; Essential Study Guide and Accredited eLearning Program By Ivanka Menken
eBook (PDF): $795.00
Download immediately.
'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' Don’t pay... More > over $ 3,000.00 for a 5 day class room based course – out of touch with work for 5 days and including the course fee the costs are insurmountable – take the online learning option. This intensive interactive course immerses learners in a fast track route to the new ITIL Version 3 Expert Certificate. This course has an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the ITIL v3 Managers Bridge. This program is an eLearning Program, you access details to the elearning course are in the book.< Less
ITIL V3 Managers Bridge : Complete Expert Certification Program; Essential Study Guide and Accredited elearning Program: Fast Track Your Career by Achieving ITIL Expert Certification: The Art of Service By Ivanka Menken
eBook (ePub for Adobe Digital Editions): $99.99
Download immediately.
'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' Don't pay over $... More > 3,000.00 for a 5 day class room based course - out of touch with work for 5 days and including the course fee the costs are insurmountable - take the online learning option. This intensive interactive course immerses learners in a fast track route to the new ITIL Version 3 Expert Certificate. This course has an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the ITIL v3 Managers Bridge. This program is an eLearning Program, you access details to the elearning course are in the book.< Less
ITIL V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate OSA Capability Complete Certification Kit By Ivanka Menken
Paperback: $595.00
Ships in 3-5 business days.
'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' Don’t pay... More > over $ 3,000.00 for a 5 day class room based course – out of touch with work for 5 days and including the course fee the costs are insurmountable – take the online learning option.. This intensive interactive course immerses learners in the practical aspects of the ITIL® v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. This course has an engaging, interactive and flexible approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Operational Support and Analysis. This program is an eLearning Program, you access details to the course are in the course book.< Less
ITIL V3 MALC - Managing Across the Lifecycle Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate MALC Complete Certification Kit By Ivanka Menken
eBook (PDF): $595.00
Download immediately.
This book and course centers on the ability of an IT organization to deliver and support IT services on a day to day basis, it covers practical guidance on the design and implementation of integrated... More > end-to-end processes based on proven industry best practice guidelines. The ITIL v3 Intermediate Qualification: Managing Across the Lifecycle focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. This book and course covers the contents for the final module of the ITIL V3 Intermediate stream and leads to the ITIL Expert Qualification in IT Service Management. Includes: * Introduction to IT Service Management Business and Managerial Issues * Managing the Planning and Implementation of IT Service Management * Management of Strategic Change * Risk Management * Understanding Organisational Challenges * Service Assessment * Understanding Complementary Industry Guidance.< Less
ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate RCV Capability Complete Certification Kit By Ivanka Menken
Paperback: $595.00
Ships in 3-5 business days.
'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' Don’t pay... More > over $ 3,000.00 for a 5 day class room based course – out of touch with work for 5 days and including the course fee the costs are insurmountable – take the online learning option.. This intensive interactive course immerses learners in the practical aspects of the ITIL® v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. This course has an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Release, Control and Validation. This program is an eLearning Program, you access details to the elearning course are in the book.< Less
ITIL V3 Service Capability OSA Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Capability OSA Exam - The How To Pass on Your First Try Certification Study Guide By Ivanka Menken
Paperback: $29.95
Ships in 3-5 business days.
This self-study exam preparation guide for the ITIL V3 Service Capability OSA certification exam contains everything you need to test yourself and pass the Exam, including all the processes, and... More > inputs and outputs. Exam topics are covered and insider secrets, complete explanations of all ITIL V3 subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of ITIL V3 concepts and prepare you for exam success on the first attempt are provided. This book includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the ITIL V3 Service Capability OSA exam on your FIRST try. Done the ITIL V3 Service Capability OSA course, up to speed with the theory? Buy this. Read it. And Pass the ITIL V3 Service Capability OSA Exam.< Less