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CISSP Best Practices Guide to the Basics of Certified Information Systems Security Professional By Ivanka Menken
Paperback: $29.99
Prints in 3-5 business days
The Certified Information System Security Professional (CISSP®) credential is the global benchmark for information system security professionals. It gives you the technical know-how and full... More > understanding of IS issues to perform information security functions for your organization. This book provides the full foundation for your CISSP knowledge: Protect and serve your business at your very best. The Certification That Inspires Utmost Confidence: If you plan to build a career in information security – one of today’s most visible professions - then the CISSP® credential should be your next career goal. This book covers all of the CISSP domains. and has an amazing amount of coverage over the concepts ISC2 indicates in their outline of topics that is on the exam. 10-12 Books have been combined into one Guide and Overview , which makes it a lot easier to understand and digest.< Less
BPM Business Process Management Best Practices Design, Streamline and Managing Guide - Lead with business processes that coordinate people, applications and services By Ivanka Menken
Paperback: $24.98
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Business process management is a clear-cut way to analyze an organizations’ business processes. The purpose of BPM is to make processes within the business more flexible, efficient and most... More > importantly effective. It is a way of looking at business through the eyes of clients and what their specific needs require. By viewing processes in this manner, it is easy to identify areas of improvement. It covers a practical BPM approach. It explains in simple language how teams actually build business processes with today's software. Today's IT strategies are very complicated and it's hard to determine the correct approach for solving problems. The book clarifies how BPM and Business rules software works. Also, it explains how these solutions should fit together. If your company is considering BPM, this book will show you how to make it happen. This book helps you understand the challenges of being successful in various organizations, highly recommended for any BPM professional.< Less
Storage Management - The Complete Cornerstone Guide to Storage Management Best Practices Concepts, Terms, and Techniques for Successfully Planning, Implementing and Managing Storage Management Solutions By Ivanka Menken
Paperback: $39.95
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Storage Management is one of the fastest growing segments of the information technology (IT) industry because it provides a more cost-effective alternative for enterprises to achieve their business... More > objectives than traditional packaged applications. Whether you need a quick primer on Storage Management so you can talk shop with those with more detailed knowledge, or want to get a sense of the benefits of the different technologies and how they fit into the big picture of the data center, this book is an invaluable resource. It gives you the vocabulary and understanding of how all the pieces fit together than websites and technical manuals often miss. All of the major Storage Management technologies are discussed, along with the various drivers for implementing Storage Management, and how to manage migrating to a Storage Management environment. This book delivers precisely what CEOs, CIOs, IT managers, and technologists need to know.< Less
Web Applications - The Complete Cornerstone Guide to Web Applications Best Practices Concepts, Terms, and Techniques for Successfully Planning, Implementing and Managing Web Applications By Ivanka Menken
Paperback: $29.99
Prints in 3-5 business days
Web Applications are one of the fastest growing segments of the information technology (IT) industry because it provides a more cost-effective alternative for enterprises to achieve their business... More > objectives than traditional packaged applications. This book covers just about every aspect of Web Applications, from high-level overviews of the different technologies that might be appropriate for upper management, to a very nice series of "hands on" chapters. Whether you need a quick primer on Web Applications so you can talk shop with those with more detailed knowledge, or want to get a sense of the benefits of the different technologies and how they fit into the big picture, this book is an invaluable resource. It gives you the vocabulary and understanding of how all the pieces fit together than websites and technical manuals often miss. This book delivers precisely what CEOs, CIOs, IT managers, and technologists need to know.< Less
ITIL Practitioner Release and Control (IPRC) All-in-one Exam Guide and Certification Work book; CMDB and IT Service Management with Change Management, Release Management and Configuration Management, Second Edition By Ivanka Menken
Paperback: $49.95
Prints in 3-5 business days
The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's 2008 book, the authors once again present a step-by-step guide to... More > IPRC Processes and Certification. Fully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the IPRC exam. Written by a renowned IT Service Management expert and ITIL Manager, this guide features complete details on all exam domains. Inside, you'll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. IPRC All-in-One Exam Guide, will not only help you pass the test, but also be your essential on-the-job reference. Considering the increasing number of IT Professionals who want to be actively involved in ITIL, this book, should do at least as well as the first edition, which is a bestseller.< Less
IT Service Catalog Process Management Templates and Examples Workbook - The Service Catalog Planning, Implementation and Maintenance Guide - Second Edition By Ivanka Menken
Paperback: $59.95
Prints in 3-5 business days
The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to... More > Service Catalog Management. Service Catalog Management is a key component of the ITIL Framework. Carefully planned and documented IT Service Management (ITSM) processes are becoming an increasingly important component in the delivery of higher customer satisfaction. The Service Catalog Process Management Templates and Examples Workbook provides a wide variety of resources to boost your understanding and ability to implement and manage Service Catalog Management in your organization. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which paves the way for a strong Service Catalog Foundation, should do at least as well as the first edition, which is a bestseller.< Less
Managing Services in the Cloud Complete Certification Kit - Study Guide Book and Online Course By Ivanka Menken
Paperback: $99.97
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The opportunities provided by various forms of Cloud Computing have allowed for significant growth within an industry that continues to mature and develop at a rapid pace. So with the change in... More > computing and IT Service delivery comes a whole new series of qualifications and certification. The Cloud Computing Certification Scheme has been created to support the IT Professional who needs to be a ‘niche generalist’, capable of migrating all forms of IT services to the 'cloud'. The goal of this book and course is to provide the quality education and support materials needed to enable the understanding and management of Cloud Computing in a wide-range of contexts. This comprehensive book is designed to complement the in-depth eLearn Managing Services in the Cloud program. The interactive eLearn course uses a combination of narrated Flash presentations, exercises and a sample exam which will ultimately prepare you for the Managing Services in the Cloud certification exam.< Less
Service Asset and Configuration Management Best Practice Handbook - Second Edition By Ivanka Menken
Paperback: $39.95
Prints in 3-5 business days
- Learn How to Simplify Configuration and Improve IT in Business Environments - Lets You Effectively Manage Changes To Your IT Infrastructure - Combine SCM and Issue Tracking in a Complete ALM... More > Lifecycle Solution - Too expensive SCM? Not with this Handbook! Master your SW development and improve teamwork - Manage configuration items faster. Minimize risk. - Save Time and Money with this handbook's IT Management Solutions - Industry standards and best practice all in this one Handbook By integrating other ITIL processes, including Change, Problem and Incident Management, this Handbook helps you to reduce costly business service outages by preventing unauthorized changes to configuration items, and support compliance requirements through verification and auditing.< Less
Transform and Grow Your Help Desk into a Service Desk within Service Operation: Service Desk, Help Desk Best Practice within Service Operation By Ivanka Menken
Paperback: $39.95
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The primary goal of the Service Desk is to support the agreed IT service provision by ensuring the accessibility and availability of the IT-organization and by performing various supporting... More > activities. Other objectives include: Many organizations have already seen the justification for the creation of a Service Desk team and are reaping these typical benefits gained through the implementation/improvement of a Service Desk function - Improved customer service perception, and satisfaction - Increased accessibility through the use of a single point of contact - Better quality and speedier turnaround of requests - Improved teamwork and communication - Better managed infrastructure and control - Improved usage of IT resources.< Less
Problem Management Best Practice Handbook: Building, Running and Managing Effective Problem Management and Support - Ready to use supporting documents bringing ITIL Theory into Practice - Second Edition By Ivanka Menken
Paperback: $49.95
Prints in 3-5 business days
The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to... More > Problem Management. This book gets into the meat by thoroughly covering the activities and processes that are essential to running Problem Management. There are many topics that stand out as both unique and reflect best practices by the best-run Problem Management initiatives. Examples are change control, disaster recovery and vendor management. These topics show that the author not only considers business alignment, but also cross-functional alignment within IT.< Less