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Time Management - The Ultimate Guide By Chris Croft
Paperback: $22.89
Prints in 3-5 business days
Why is there never enough time in the day? This book covers everything you need to know about time, the most important subject of all. All of your results depend on how you use your time, and it's... More > all explained in here. How to balance the present and the future, and home and work, in order to maximise the achievement and enjoyment in your life. Time management is not only a basic management technique, it is also an essential life-skill and yet for many, 80% of achievement still comes from only 20% of the day. The book includes chapters on • life goals • time wasters • gaining control • delegation • prioritization • meetings • personal organization • procrastination • stress • efficient systems and it contains unique theories not found in any other time management book – for example a graph of achievement against quality of life, and a diagram showing the relationship between fun and excitement, peace of mind, a sense of achievement, and happiness.< Less
A Bit Of Everything By Chris Croft
Paperback: $14.90
Prints in 3-5 business days
This book contains my top ten for every subject, with various other useful nuggets on subjects including • time management • assertiveness • leadership • project management... More > • managing change • customer care • negotiating • problem solving • influencing • presentations • sales and marketing • quality • managing change So it's a reference book and a useful source of ideas for any manager.< Less
100 Great Tools By Chris Croft
Paperback: $41.00
Prints in 3-5 business days
A whole lot of practical ideas that any manager can use to help run their team or company more effectively. A book you can dip into, learn, have fun, and perhaps get some inspiration from. Each... More > 'tool' is described in terms of when to use it and what to do. Dip into the book at random if you need some inspiration. Some examples of the tools and techniques in this book are: • Ansoff’s matrix • The coaching grid • The cost of quality • Critical path analysis • Directional Policy Matrix • The Management Potato • Don’t take the monkey • Empowerment explained • Feel-Felt-Found • The Five Whys • The Four Step Assertiveness Process • The Freedom Ladder • Gantt charts • GROW coaching • Importance vs. Urgency • Kan-Ban • Johari Window • Key objectives mapping • Management by Walking About • …and that’s not even 20 of the 100!< Less
"I'd Like To Do What You Do" By Chris Croft
Paperback: $11.41
Prints in 3-5 business days
What's it like being a management trainer? Would it be a fun job to do? Find out what it's really like as Chris recounts many of the strange things that have happened to him over the last 20 years... More > of running management courses.< Less
20-20 Management By Chris Croft
Paperback: $10.18
Prints in 3-5 business days
The top 20 things you need to know about the top 20 management subjects. Practical, quick to use, this is 20 training courses in one book. The 20 management subjects covered are: • Selling,... More > • Negotiating, • Time Management, • Presentations, • Marketing • Customer Care • Quality • Operations • Leadership • Motivation • Project Management, • Creativity • Strategy • Problem Solving • Happiness • Success. No padding or waffle, just the best bits of everything. A great reference book whenever you need help. Get 20-20 vision today!< Less
100 great tools - black and white edition By Chris Croft
Paperback: $10.74
Prints in 3-5 business days
A whole lot of practical ideas that any manager can use to help run their team or company more effectively. A book you can dip into, learn, have fun, and perhaps get some inspiration from. Each... More > 'tool' is described in terms of when to use it and what to do. Dip into the book at random if you need some inspiration. Some examples of the tools and techniques in this book are: • Ansoff’s matrix • The coaching grid • The cost of quality • Critical path analysis • Directional Policy Matrix • The Management Potato • Don’t take the monkey • Empowerment explained • Feel-Felt-Found • The Five Whys • The Four Step Assertiveness Process • The Freedom Ladder • Gantt charts • GROW coaching • Importance vs. Urgency • Kan-Ban • Johari Window • Key objectives mapping • Management by Walking About • …and that’s not even 20 of the 100!< Less
Negotiation Skills Instant Guide By Chris Croft
Paperback: $17.92
Prints in 3-5 business days
This little book will save you thousands of pounds in your work and in your personal life. Whether you are selling or buying, you are almost certainly negotiating, even if you don't realise it. ... More > Just follow the structured negotiation process from planning, through opening offers, to trading and closing. At last you'll know what you should have been doing, and what other people have been doing to you, all these years! Areas covered include: • How to set a good opening offer • How to decide on your walk away point • How to plan for the strategies, and weaknesses, of the other person • The Flinch • The three biggest mistakes made when trading • The importance of tradeables and how to prepare for them • The salami and how to deal with it • What's wrong with the phrase "Final Offer" • The nibble • The quivering pen • What you must do at the end of the negotiation. Take it with you in your pocket and have a quick revise before important negotiations. It will pay for itself very quickly!< Less
Customer Service - An Instant Guide By Chris Croft
Paperback: $10.73
Prints in 3-5 business days
Good service is often as important as a good product, and this book explains why it's so important and then how to achieve it. There's no point in having great products, lovely premises and loads of... More > advertising if you let yourself down on customer service. And most organisations do! From getting the basics right to then delighting your customers, this book is essential to the success of any business, and the success of any person. By getting it right you'll be ahead of the pack. Make sure all your employees read it! Areas covered are • How we are judged by our customers • What most people do when they are unhappy • Are complaints useful or not? • What different types of customers want • How to get the basics right • Systems to make sure that everything is done correctly • How to delight your customers • Why should staff bother with giving great service - what's in it for them? • How to survey your customers effectively< Less
Being a Good Boss - An Instant Guide By Chris Croft
Paperback: $11.61
Prints in 3-5 business days
Most bosses are making it up as they go along! Or at least they are taking the good and bad bits from other bosses and assembling in their mind what a good boss is maybe like. In this book I have... More > listed the ten things a boss should do, and told a (true) story about each one, to make it come alive. So the important messages are put within a fun, easy read and this is an ideal book to lend to any new manager, even someone very busy or someone who doesn't read much. The stories include areas such as • Letting go • Thanking people • How delegation really works • Objective setting • What makes an effective team • Handling difficult people • Negativity and Criticism • The famous Captain Of The Ship story • Trust • Communication I hope it changes your life, and therefore the lives of the people who work for you.< Less
Influencing - An Instant Guide By Chris Croft
Paperback: $11.53
Prints in 3-5 business days
How to get the best out of every situation and every person you deal with. In almost every interaction there is something that you want (otherwise why are you there?) so this is a key skill to... More > develop. This little book summarises all the methods you might use in order to persuade someone to do something. You can keep it with you and use it to plan a meeting or a difficult situation that you have coming up. Areas covered in this book are: • the six step influencing process • being liked • understanding different types of people • using techniques that are hard wired into the human brain without us realising • reciprocity • scarcity • choice of evils • selective comparison • framing • when to use facts and when to use feelings • social proof • questioning to undermine • …and more The price includes postage, and if you buy two or three they work out much cheaper - try adding to basket and you'll see what I mean...< Less

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