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2 results for ""
Running the Show: excellence in customer service By lawrence biscontini, MA
Paperback: $20.00
Ships in 3-5 business days.
...a book for anyone in the service industry to understand the two types of customers, the two types of "stages," and the four possible interactions that can result, including an update on... More > appropriate English-language terminology for excellence in service< Less
Cream Rises: Excellence in Private & Group Fitness Education By lawrence biscontini, MA
Paperback: $29.99
Ships in 3-5 business days.
..fitness exploration of the methodology of teaching teachers...