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2 results for ""
Cream Rises: Excellence in Private & Group Fitness Education By lawrence biscontini, MA
Paperback: $29.99
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...using the arts of language, presentation, and communication to be able to engage, enable, and empower others through group movement and personal wellness coaching....
Running the Show: excellence in customer service By lawrence biscontini, MA
Paperback: $20.00
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...a book for anyone in the service industry to understand the two types of customers, the two types of "stages," and the four possible interactions that can result, including an update on... More > appropriate English-language terminology for excellence in service< Less