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The Process By Gerry Sherman
Hardcover: $39.95
Prints in 3-5 business days
Earlier in this century the key to profits was increased production to make up for defective product sorted out by an inspection effort. The customer was frequently thought of as an adversary to be... More > fooled by marketing or placated by replacement product. During the early 1980’s, the quality movement focused more on quality awareness by employees and customers with improved product quality. For the future, the emphasis must shift to an awareness of processes and management of those processes that shifts management focus to defect prevention from defect correction. The fundamental requirements of process management consist of: process ownership, process definition, process measurement, process control and a focus on continuous improvement.< Less
auditor 2010 By Gerry Sherman
Hardcover: $39.99
Prints in 3-5 business days
The success of any business depends on the effectiveness of the management system. An independent and comprehensive system of internal management audits can determine if: - goals and objectives are... More > being met - the quality system conforms to customer requirements - quality controls are effective in preventing defects This book is designed to provide the auditor: - an understanding of the purpose of the ISO 9000:2008 quality management system - an understanding of the eight quality management principles on which the standard is based - an understanding of the relationship between the ISO standards, 9000, 9001, and 9004 a knowledge of the techniques necessary to manage and conduct an effective program of management audits - awareness of the role the audit process fills in the proper conduct of business - an understanding of the responsibilities and relationships of the various groups in the audit process< Less

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