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Selling Value By Francoise Tourniaire
eBook (PDF): $20.00
Selling Value is the ideal guide for support marketing managers and support executives who want to maximize support sales, and for sales reps who are selling support. Selling Value shows you how to:... More > create support offerings that make sense to customers – so it’s easy to demonstrate the value of support; price support fairly and profitably so you can avoid discounts and giveaways; overcome customers’ objections when buying support; develop a confident, effective support renewals methodology; reduce the amount of free support you deliver; and organize support policies so they create customers’ buy-in rather than invite pushback< Less
The Art of Support By Francoise Tourniaire
Paperback: $60.00
Prints in 3-5 business days
Are you a customer success or support executive curious about adapting industry best practices to your organization? Are you a newly-promoted customer success or support manager with plenty of ideas,... More > but not much management experience? Or are you an executive with no hands-on experience with customer success, but wanting to learn more about how to decrease churn and improve revenue expansion from existing customers? The Art of Support is a practical guide for managers and executives that answers your questions. In it, you will find: - Best practices for customer success and support, from designing customer lifecycle journeys, to managing day-to-day activities, to measuring results. - Nuanced recommendations to build or improve your organization. - Dozens of practical tools you can use right away such as customer scorecards, sample support portfolios, hiring checklists, decision trees for selecting support models, job ladders, and budget templates.< Less
Selling Value By Francoise Tourniaire
Paperback: $50.00
Prints in 3-5 business days
Selling Value is the ideal guide for support marketing managers and support executives who want to maximize support sales, and for sales reps who are selling support. Selling Value shows you how to:... More > create support offerings that make sense to customers – so it’s easy to demonstrate the value of support; price support fairly and profitably so you can avoid discounts and giveaways; overcome customers’ objections when buying support; develop a confident, effective support renewals methodology; reduce the amount of free support you deliver; and organize support policies so they create customers’ buy-in rather than invite pushback< Less

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The CashPT® Blueprint: How I Built and Scaled a Successful Cash-Based Physical Therapy Practice Even When I Was Told It Was Unethical, a Bad Idea and That No One Would Pay More Than Their Copay for Physical Therapy! The CashPT®... By Aaron LeBauer
Paperback: $19.97
 
 
 
 
 
 
 
 
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