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How to Serve a VIP: 30 Tips to Earn & Re-Earn Your Customers' Loyalty By Bryan Williams
Paperback: $15.50
Prints in 3-5 business days
This book is designed for you and everyone on your team who love to serve others. Each of the 30 chapters will reinforce the importance of giving your best service to all customers. Whether those... More > customers are called colleagues, employees, guests, clients, patients, tenants, residents, students or visitors is irrelevant. This book will highlight that the same caliber of service excellence must be given to all. Each of the 30 chapters ends with a powerful activity that is designed to help reinforce the chapter's key points.< Less
WORK LIKE YOU OWN IT! 20 Ways to Go From Meeting to Exceeding Your Customers' Expectations By Bryan Williams
Paperback: $14.99
Prints in 3-5 business days
This book is the result of a journey that began with my first day of work as a restaurant busboy. On my first day of work, my manager said to me, “Work in this restaurant like you own... More > it!” My manager challenged me to go beyond the basic expectations of my job title and dare to work with pride, passion and professionalism. I quickly understood that despite the leaders’ best efforts, at some point the line staff has to step up and work with a sense of ownership. All 20 chapters of this book will provide multiple perspectives on how to be the best service professional you can be. Each chapter ends with a powerful activity that is designed to help reinforce the key learning points. About the Author Dr. Bryan Williams is a service consultant, trainer, and author. His specialty areas include service excellence, employee engagement, and quality improvement. Learn more about Bryan and B.Williams Enterprise at www.bwenterprise.net .< Less
Engaging Service By Bryan Williams
Paperback: $13.99
Prints in 3-5 business days
This book will focus on how to go beyond merely serving customers. It will clearly explain how to engage every customer and create memorable experiences. All 22 chapters have been written with one... More > primary goal in mind. That goal is to give practical and relevant information that can be applied immediately. Each of the 22 chapters ends with a powerful activity that is designed to help reinforce the chapter’s key points.< Less