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HOSTED TELECOM & CALL CENTER SERVICES
eBook (PDF): $0.00
(We're working on a new version; which is EXPECTED in 2011) aims to provide basic information to all those who have heard of 'hosting' in combination with telecom and call center services, but who do... More > not really know what that is, what to expect. Hosted services can save a lot of time and money in call centers. Supervisors and managers are able to provide more attention to what a call center should be all about: customers, customer friendliness and optimalisation of agents's skills. What is needed to provide such hosted services? Where do they keep the servers? How to create a campaign? What is a script and how to work with it? In short: background information for supervisors, agents and managers in call centers and for everyone intending to find out more about the topic. Want more information already? www.octopustele.com or www.i-comprovider.nl< Less
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