There are very few single-pilot specific CRM courses. The material in this book is based on the author's successful Single Pilot CRM/PDM courses, which he has held in Europe, Canada and UAE, with... More > lots more thrown in.< Less
CRM Nutzer- und Administratorhandbuch
Das Handbuch beschreibt alles was man als Nutzer oder Administrator dieses erfolgreichen CRM Systems unbedingt wissen sollte.
Im Detail werden alle... More > CRM Funktionen erläutert, Hinweise für die Arbeit mit Bestandsdaten gegeben und ausführlich alle Möglichkeiten zur Anpassung des CRM's an die eigenen Bedürfnisse beschrieben.< Less
All books are also feats of project coordination and teamwork. It takes a lot of
people to make an idea into an ISBN. For our project, we were very lucky to have
such talented people on our team.... More > Thanks to Lisa McClain at McGraw Hill, who
recognized a market opportunity for Software-as-a-Service application guides and
worked her magic to get our manuscript proposal approved. We were fortunate to
have Robert Davidson as our technical editor. His attention to detail was much
appreciated, as were his many rewrites and suggested content additions. He has
the makings of a budding author, and we hope to see him take up his pen some
day soon.< Less
This new 2012 E-Records Primer covers all the fundamentals of electronic records management (ERM) including principles and definitions, best practices, standards, email as a record, e-discovery and... More > more. Researched and written by Charmaine Brooks, CRM and Robert Smallwood, MBA. Short enough to be digestible, but comprehensive enough to be thorough, this is an essential resource for records managers and others with e-records responsibilities.< Less
The Microsoft CRM 4.0 User Handbook is for people using and evaluating Microsoft CRM. A lot of ground is covered with an emphasis on providing a full and concise summary of all the features of CRM... More > rather than a step-by-step guide.
You will understand the sales cycle, how to run a marketing campaign, and how to schedule appointments and service activities. The user interface is explored in full detail, both from a web browser and from the Outlook client for CRM, and you will learn how to run a mail merge to Word and export to Excel.
Customisation and workflow features are covered from a user point of view and we do not discuss installation or programming issues (although the author is a programmer).
Readers will want to have this book nearby as they explore Microsoft CRM and will keep it handy on their bookshelf as they begin to use CRM to it’s full potential.< Less