Search Results: 'Consumer satisfaction'
The Goal of the Consumer
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Economists assume that any decision maker a consumer, the manager of a business firm, or officials in a government agency tries to make the best out of any situation. More specifically, we assume... More > that consumers strive to maximize their utility a quantitative measure of their well-being or satisfaction.< Less
A STUDY ON CUSTOMER SATISFACTION AND RETENTION IN THE TELECOMMUNICATION INDUSTRY; AN EMPIRICAL STUDY OF THE NEW JUABEN MUNICIPALITY
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This is about the Telecommunication Industry in the New Juaben Municipality of Ghana. From being a monopoly, the market has switched into a more competitive market with more competitors that offer... More > more services. Increased in the number of networks together with high expectation of consumers for quality services have brought about a very keen competition in the industry. There has been a lot of rivalry from the various competitors such as MTN, Vodafone, Tigo, Zain, and Kasapa. There is the continuous switching or defecting of customers from one network to the other if one’s service is deemed as less quality. It is easier for Telecommunication providers to acquire customers but are they really satisfied with their offerings in order to be retained overtime?< Less
Problems of Moral Hazard in Health Insurance
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Studies that identify the effect of a voucher program on the student achievement of those who use vouchers typically do so by comparing the achievement of students who used the voucher to switch to a... More > different school to the achievement of otherwise similar students who wanted to but could not use the voucher to switch to a different school. Will such studies capture the effects of increased competition on the inefficient schools in the voucher-eligible area? Explain.< Less
Step By Step To Wow! Customer Care
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“Step by Step to Wow! Customer Care” is the 6th book in the MTL Step by Step Training Series. In it, you’ll discover all you need to know to become an outstanding customer carer... More > who is able to bring the wow! factor to every exchange they have with a customer. Whether face-to-face or on the phone, you will learn how to instantly build rapport with any customer and leave them feeling they were the most important person in the world to you and your organisation.< Less
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The main objective of any business is to make clean profits. However,there is more to it than just laying out your wares for consumers to get their hands on.Selling is not just about having a product... More > to offer.It is enticing people to patronize it on a long term basis.Repeated sales make for sustainable business operations especially online.But it is in getting consumers to come back and buy their next supply of your product that will fuel your drive to be financially successful.“Sales Dynamite”looks into: Set Up a Professional Website,Opt-ins on Front Page,The Right Headline,Using Images,Testimonials,Contact Information,Showcase Product,Easy Purchase Options,Reader Friendly,Customer Satisfaction,Using Hover Ads and more...< Less
Healthcare Social Media: Where Do I Begin?
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In today's consumer driven economy, customers and patients alike want convenient answers, quick communication and the ability to locate information about your services on their own time. The answer... More > to providing these is often to become involved in social media. The life of a practice administrator or health system manager comes with a long list of to-dos and the constant pull to be several places at once. With this type of hectic schedule, where do you find time to get your organization involved in social media? In fact, where do you even start?! This book will provide you and your managers with information on why social media is beneficial to your business strategy, how to get started online and where to go once you have your basic channels set up. Learn how to manage your time accordingly to ensure you are getting the most out of your channels and learn some tips on getting your patients involved!< Less
Measure of Retail Service Quality in Tesco Stores: "What are the areas of improvement?"
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Research done in the field of consumer satisfaction and retail quality have shown that a satisfied customer is the most likely to remain loyal to the business. A retail setup in contrast to pure... More > service setting represents a different environment altogether offering services as well as products to the customers. Customers have their own preference and expectations different from what service providers think and this discretion plays a pivotal role in final evaluation of service quality in retail stores. This book highlights that providing the best quality products and facilities can’t promise customer satisfaction alone, but a wider approach is required in order to truly assess the quality of service as perceived by the customers.< Less
Economic Goods and Services
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Economic goods are goods and services that are useful, scarce, and transferable. Economic services are similar to material goods except they are intangible. To be an economic good, a good or service... More > must have utility and satisfy a want. In other words, we consume economic goods to increase our enjoyment or satisfaction, but it is not the nature of the good or service that makes it useful: rather, it is the circumstances involved.< Less
Systems Architecture and Design
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In engineering, there is a wrong practice, unfortunately widespread, that consists of going straightforward from high-level requirements to technological solutions in terms of hardware, software and... More > operations without performing architecture activities at intermediate levels, so called system levels. This practice leads to leave the system-control at the lowest level of actors, none having a real view of the system, and how it could be endowed with architectural properties to match utilisation, maintenance and disposal capabilities. The consequences are: no satisfaction, a lot of effort consumed, delays. This guideline contains what is necessary to know for defining the architecture of any kind of complex systems, level by level, from logical and physical viewpoints in order to satisfy a set of requirements. This volume, part of the series Engineering and Architecting Multidisciplinary Systems, is intended for professionals who have to conceptualize the architecture of systems, for professors and students.< Less
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