Search Results: 'Consumer satisfaction'
The Goal of the Consumer
Economists assume that any decision maker a consumer, the manager of a business firm, or officials in a government agency tries to make the best out of any situation. More specifically, we assume... More > that consumers strive to maximize their utility a quantitative measure of their well-being or satisfaction.< Less
A STUDY ON CUSTOMER SATISFACTION AND RETENTION IN THE TELECOMMUNICATION INDUSTRY; AN EMPIRICAL STUDY OF THE NEW JUABEN MUNICIPALITY
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This is about the Telecommunication Industry in the New Juaben Municipality of Ghana. From being a monopoly, the market has switched into a more competitive market with more competitors that offer... More > more services. Increased in the number of networks together with high expectation of consumers for quality services have brought about a very keen competition in the industry. There has been a lot of rivalry from the various competitors such as MTN, Vodafone, Tigo, Zain, and Kasapa. There is the continuous switching or defecting of customers from one network to the other if one’s service is deemed as less quality. It is easier for Telecommunication providers to acquire customers but are they really satisfied with their offerings in order to be retained overtime?< Less
Step By Step To Wow! Customer Care
“Step by Step to Wow! Customer Care” is the 6th book in the MTL Step by Step Training Series.
In it, you’ll discover all you need to know to become an outstanding customer carer... More > who is able to bring the wow! factor to every exchange they have with a customer. Whether face-to-face or on the phone, you will learn how to instantly build rapport with any customer and leave them feeling they were the most important person in the world to you and your organisation.< Less
Problems of Moral Hazard in Health Insurance
Studies that identify the effect of a voucher program on the student achievement of those who use vouchers typically do so by comparing the achievement of students who used the voucher to switch to a... More > different school to the achievement of otherwise similar students who wanted to but could not use the voucher to switch to a different school. Will such studies capture the effects of increased competition on the inefficient schools in the voucher-eligible area? Explain.< Less
Measure of Retail Service Quality in Tesco Stores: "What are the areas of improvement?"
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Research done in the field of consumer satisfaction and retail quality have shown that a satisfied customer is the most likely to remain loyal to the business. A retail setup in contrast to pure... More > service setting represents a different environment altogether offering services as well as products to the customers. Customers have their own preference and expectations different from what service providers think and this discretion plays a pivotal role in final evaluation of service quality in retail stores. This book highlights that providing the best quality products and facilities can’t promise customer satisfaction alone, but a wider approach is required in order to truly assess the quality of service as perceived by the customers.< Less
Economic Goods and Services
Economic goods are goods and services that are useful, scarce, and transferable. Economic services are similar to material goods except they are intangible. To be an economic good, a good or service... More > must have utility and satisfy a want. In other words, we consume economic goods to increase our enjoyment or satisfaction, but it is not the nature of the good or service that makes it useful: rather, it is the circumstances involved.< Less
Systems Architecture and Design
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In engineering, there is a wrong practice, unfortunately widespread, that consists of going straightforward from high-level requirements to technological solutions in terms of hardware, software and... More > operations without performing architecture activities at intermediate levels, so called system levels. This practice leads to leave the system-control at the lowest level of actors, none having a real view of the system, and how it could be endowed with architectural properties to match utilisation, maintenance and disposal capabilities. The consequences are: no satisfaction, a lot of effort consumed, delays.
This guideline contains what is necessary to know for defining the architecture of any kind of complex systems, level by level, from logical and physical viewpoints in order to satisfy a set of requirements.
This volume, part of the series Engineering and Architecting Multidisciplinary Systems, is intended for professionals who have to conceptualize the architecture of systems, for professors and students.< Less
A Crazy's Love Affair
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The sexy vivacious Cathleen Williams was a detriment to herself as well as others. Ultimately ending up in a psych ward didn't deter her deceit. Until the flavor of the month came along, she found... More > ways to satisfy her sexual appetite, taking the bitter with the sweet.
After seeing the tall attractive, Det. Miles Avery, on TV while investigating a homicide, a flood of emotions began to consume her. Despite her past mental difficulties, she'd never given up hope of living a normal life. Their brief steamy sex act led her to believe Miles would be her knight in shining armor. Was it a fallacy? Did it really happen? Or will she finally lose her mind during her hot pursuit of sexual satisfaction and normalcy?< Less
A Crazy's Love Affair - The Cathleen Williams Story
The sexy vivacious Cathleen Williams was a detriment to herself as well as others. Ultimately ending up in a psych ward didn't deter her deceit. Until the flavor of the month came along, she found... More > ways to satisfy her sexual appetite, taking the bitter with the sweet. After seeing the tall and attractive, Det. Miles Avery, on TV while investigating a homicide, a flood of emotions began to consume her. Despite her past mental difficulties, she'd never given up hope of living a normal life. Their brief steamy sex act led her to believe Miles would be her knight in shining armor. Was it a fallacy? Did it really happen? Or will she finally lose her mind during her not pursuit of sexual satisfactions and normalcy?< Less
LEARN TO EAT HEALTHY
Learn to Eat Healthy is not a traditional diet book with strict rules and limitations. Here you will find great tips and ideas for healthy cooking and good guidelines to control your health, your... More > eating habits and your weight without strict dieting rules. You'll discover that preparing your own food is fun and easy and your healthy diet is delicious. In fact, the main reason why most of those quick fix diets will fail you from the start is because they ignore the way normal people want to live. This book is simply an easy to read and follow guidebook with over hundred easy to prepare healthy and tasty recipes with full nutritional information and step by step instructions. When you start to fill and see results of eating healthy food, you will have the special satisfaction of taking full credit for your success. The easiest way to begin to take control of your health is by taking full control of the foods you buy and consume.< Less