Search Results: 'Customer Experience'

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592 results for "Customer Experience"
Customer Experience in Modern Marketing By James Seligman
Paperback: $20.89
Prints in 3-5 business days
Customer Experience Management in Modern Marketing is a dynamic approach to the co-creation of value through the relationship. The book, chapter by chapter provides information, examples of how to... More > develop and create a lasting experience for your customers< Less
7 Steps to Customer Experience Domination By Robert Howard
eBook (PDF): $24.95
Today, businesses everywhere are finding it increasingly difficult to compete on price, product, promotion, or placement. To break the cycle, successful companies are learning how to compete on... More > customer experience in order to break way from the pack and realize significant returns. Now, you too can develop an emotional connection with your customers and experience the results through improved loyalty, increased wallet share, stronger advocacy, and higher revenue and profits. In 7 Steps to Customer Experience Domination, you will learn how to differentiate your business with a unique customer experience in 7 simple steps. Learn how to develop a compelling strategy, how to translate ideas into action, and how to look for customer experience opportunities in your business. Discover new methods for improving and measuring your overall customer experience. Let the customer experience domination begin!< Less
5 Steps to Customer Centricity: The Path to Well Informed Customer Experience Decisions By Koert Breebaart
eBook (ePub): $9.99
Use the ePUB version to read the book using on all notable tablet devices like the iPad, Playbook and Nook. Summary: Companies are no longer in the business of selling products and services –... More > they are selling experiences. Most decision makers in medium and large size companies however are far removed from their customers. In the 5 Steps to Customer Centricity, award-winning Customer Experience professional Koert Breebaart takes us through a unique framework for enterprises to realize customer value in a limited timeframe. The book provides us, the Customer Champions, with a balanced understanding of the most important aspects of Customer Experience Management, a practical guide to set companywide customer targets and examples, illustrations and war stories from different industries on how the concepts are applied.< Less
Customer Experiences With Soul: A New Era In Design By Simon Robinson & Maria Moraes Robinson
eBook (ePub): $11.99
This pioneering book explains how a whole organisation can come together to evolve an entirely new way of being in the world. It introduces the Holonomic Circle, a new tool which provides a holistic... More > framework for designers, corporate executives, creative leaders and those starting a new business or initiative to explore the principles underlying the dynamics of soulful customer experiences. The insights from the authors will help you take a radically new approach to customer experience design; fully integrate purpose, goals and strategy with customer experience; implement human values across the whole organisation; and develop long-term and more meaningful relationships with your customers. Customer Experiences with Soul: A New Era in Design provides the guidance needed for developing, structuring and implementing customer experiences with soul, helping you to build and grow authentic businesses and organisations which honour what it is to be human in our world.< Less
Customer Experiences with Soul: A New Era in Design By Simon Robinson & Maria Moraes Robinson
Paperback: List Price: $27.00 $18.90 | You Save: 30%
Prints in 3-5 business days
This pioneering book explains how a whole organisation can come together to evolve an entirely new way of being in the world. It introduces the Holonomic Circle, a new tool which provides a holistic... More > framework for designers, corporate executives, creative leaders and those starting a new business or initiative to explore the principles underlying the dynamics of soulful customer experiences. The insights from the authors will help you take a radically new approach to customer experience design; fully integrate purpose, goals and strategy with customer experience; implement human values across the whole organisation; and develop long-term and more meaningful relationships with your customers. Customer Experiences with Soul: A New Era in Design provides the guidance needed for developing, structuring and implementing customer experiences with soul, helping you to build and grow authentic businesses and organisations which honour what it is to be human in our world.< Less
The Extraordinary Experiences - Exceptional Bible of Customer Service By Extraordinary Innovations Ltd
eBook (ePub): $16.81
Consider that one of the simplest and most powerful techniques to leave your competition behind is excellent customer service. Without customers you have no sales, no profit, and no business. ... More > Don’t forget, that your current customers are the lifeblood of your business and keeping them happy should be your priority. Remember, if you don’t take care of your customer, somebody else will. Keep in mind that, many people are willing to pay more for a product or service, in order to receive excellent customer care. Before you even think of providing more value, you must set the stage from which you will operate. Treat your clients with integrity, respect and care. They want a real appreciation. Make your customer feel like human, not like the numbers. Being customer focused can be extremely rewarding in building successful business. Let the customer be your focus and you will become their focus. Learn the secrets and provide exactly what they need. Master it and make it happen!< Less
BBVA Innovation Edge. Customer Experience (English) By BBVA Innovation Center
eBook (PDF): $0.00
BBVA Innovation Edge’s seventh issue will provide you very interesting and useful information about the last trends regarding omnichannel strategies and customer experience. 'BBVA... More > InnovationEdge' is the first corporate multiplatform magazine focused on innovation. Each edition features articles, analysis and huge information about a particular theme. The main purpose of the magazine is to express the new trends and the upcoming technologies that may impact to the financial industry.< Less
BBVA Innovation Edge. Customer Experience By BBVA Innovation Center
eBook (PDF): $0.00
En el séptimo número de ‘BBVA Innovation Edge’ puedes ponerte al día de las últimas tendencias en las estrategias de omnicanlidad y experiencia del... More > cliente. 'BBVA Innovation Edge' es una publicación que persigue analizar la innovación. Su foco principal se dirige a mostrar las nuevas tendencias, anticipar las tecnologías emergentes y analizar las cuestiones específicas que pueden afectar a la industria financiera.< Less
VIRTUAL REALITY (VR) ENHANCING MILLENNIALS CUSTOMER EXPERIENCE IN LUXURY RETAIL By Miguel Badillo
eBook (PDF): $9.24
Virtual Reality (VR) is allowing people to immerse themselves in this digitized world. Although the uses beyond gaming are in their infancy, could such innovation enhance the Re-tail Customer... More > Experience? Particularly for the millennial generation since this demographic purchasing behaviors are driven by meaningful experiences. Focused in 3 major challenges for any brand or organization, those of attract new customers, engage them into the brand, product or services, and finally achieving customer loyalty.< Less
How To Build A Great Customer Experience Through Innovation - Inspired By Clairvoyant Lab By Dr. Patrick Chin
Hardcover: List Price: $29.00 $26.10 | You Save: 10%
Prints in 3-5 business days
(1 Ratings)
This book has four main parts. Each part serves as a prerequisite and drives the next part. Knowing what your customer needs is key to lay a strong insight foundation. Building on these... More > insights, innovation management is both an art and skill to ensure good balance between timing and resource. Innovation, both product and service, is not a one-off event. It needs a life of its own, breathing and growing. Investing in your most valuable asset - employees, sometimes overlooked by many executives, will only bring to life those service innovations built from the insights. To continue innovation within the organization, It must be embedded into the organizational culture through change management, measured and rewarded. A balanced scorecard will keep track that we are not just financially successful but at the same time achieve overall business success, which includes customers, processes and employee talents.< Less