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178 results for "ITIL"
Owning ITIL® By Rob England
Paperback: $34.95
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This book is essential reading for all decision makers (IT-literate or not) who are presented with an ITIL® proposal or asked to oversee an ITIL project, or find something called... More > “ITIL” or “Service Management” in their budget. It tells you what the ITIL industry won’t. For everyone else involved in ITIL projects, this book will help you stay grounded and safe. The book explains, in lay-manager’s terms, what ITIL is. It reveals what ITIL is good for, what it is bad at, what to expect from it. It describes how to ensure an ITIL project succeeds, what to look for in the business case, and how to measure the results. See www.itskeptic.org/owningitil ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the UK Office of Government Commerce ("OGC"). ITIL® is registered in the U.S. Patent and Trademark Office.< Less
The ITIL Experience: 67 Real Life Remarkable ITIL Experiences By Ivanka Menken
eBook (PDF): $19.95
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WE CALLED OUT FOR YOUR STORIES - to Be Part of the First Crowdsourced ITIL Experience Book - WE WERE BLOWN AWAY - 67 Expert authors called in and left their real life stories behind, for the world to... More > share. THIS BOOK IS ALL ABOUT BEING REMARKABLE - It is a manifesto about the death of the ITIL-best-practice-good-for-you complex and the rise of truly amazing applications of IT Service Management with ITIL, which market themselves with ideaviruses, sneezers, tribes and hives. PICK AND CHOOSE - Find examples that resonate with you, and chew them up. Our goal is to show you a wide range of remarkable stuff—to challenge you to realize that ITIL takes many forms and that if you choose to, you can bring this thinking to your career, your job, your product. We compiled your 67 stories to help users of ITIL see what we mean when we talk about remarkable IT Service Management. Every single story in this Book is about the edges.< Less
The ITIL Experience: 67 Real Life Remarkable ITIL Experiences By Ivanka Menken
Paperback: $19.95
Ships in 3-5 business days
WE CALLED OUT FOR YOUR STORIES - to Be Part of the First Crowdsourced ITIL Experience Book - WE WERE BLOWN AWAY - 67 Expert authors called in and left their real life stories behind, for the world to... More > share. THIS BOOK IS ALL ABOUT BEING REMARKABLE - It is a manifesto about the death of the ITIL-best-practice-good-for-you complex and the rise of truly amazing applications of IT Service Management with ITIL, which market themselves with ideaviruses, sneezers, tribes and hives. PICK AND CHOOSE - Find examples that resonate with you, and chew them up. Our goal is to show you a wide range of remarkable stuff—to challenge you to realize that ITIL takes many forms and that if you choose to, you can bring this thinking to your career, your job, your product. We compiled your 67 stories to help users of ITIL see what we mean when we talk about remarkable IT Service Management. Every single story in this Book is about the edges.< Less
ITIL IPRC - ITIL Practitioner Release and Control – Change, Configuration and Release Management By Gerard Blokdijk
eBook (PDF): $195.00
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IT Service Management Practitioner: Release & Control IT Service Management Practitioner: Release & Control (based on ITIL®) covers the essential elements required to qualify as a... More > professional who specializes in the Release and Control processes. It covers the Change Management, Release Management and Configuration Management processes. IT Service Management Practitioner: Release & Control (based on ITIL®) is aimed at professionals who will participate in managing, organizing and optimizing processes in an IT service organization which has implemented, or started to implement, ITIL®-based Release and Control processes. The target group consists of operational staff and managers wishing to extend their planning, monitoring and optimizing skills, to activities in Change, Release and Configuration management. Context< Less
ITIL Foundation Certificate in IT Service Management By The Art of Service
Paperback: $63.70
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ITIL Foundation Certificate in IT Service Management By The Art of Service
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The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management By Ivanka Menken
Paperback: $49.95
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New ITIL V3! Real-life use, insights and applications for all ITIL V3 processes * 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other... More > diagrams * 150 hours of work poured into 132 pages of real life data for this Guide. Known as the "ITIL V3 Encyclopedia", The Guide brings you exclusive data for all ITIL V3's 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you. Use the 51 MindMaps and 19 tables of ITIL data to: * Compare your ITIL approach to your competitors' and best practice * (Re)design your ITIL processes and activities to improve results -- based onThe new extensive MindMaps * Get more insight in the processes activities * Convince your boss (or client) to OK your implementation ideas and budget * Discover if the new ITIL processes and activities or other advanced tactics are worth applying for your organization< Less
The ITIL V3 Factsheet Benchmark Guide By Claire Engle, Michael Wedemeyer, Ivanka Menken
eBook (PDF): $49.95
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New ITIL V3! Real-life use, insights and applications for all ITIL V3 processes The ITIL V3 Factsheet Benchmark Guide 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4... More > Functions, 51 Mindmaps and 29 other diagrams 150 hours of work poured into 132 pages of real life data for this Guide. Download your copy instantly 100% Satisfaction Guaranteed Known as the "ITIL V3 Encyclopedia", The Art of Service's Guide brings you exclusive data for all ITIL V3's 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you.< Less
ITIL® 2011 Foundation Certification Kit - Fourth Edition By Ivanka Menken
Paperback: $99.95
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The ITIL® (Information Technology Infrastructure Library) Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take... More > the ITIL® Foundation Certificate in IT Service Management exam, whether they be first-time ITIL® learners or seasoned IT professionals. Still a number one best-seller for IT Management from Amazon.com to Barnes and Noble and many more, this Forth edition has refreshed the study guide and online learning program in line with the 2011 changes to the syllabus, with its updated, inspiring, and detailed plan for passing your ITIL® Foundation Certificate in IT Service Management exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL® Foundation Complete Certification Kit Forth edition is, to quote numerous of ITIL® certified clients, "the Gold Standard of ITIL® Certification."< Less
How to Prepare the ITIL Foundation V3 Exam? By cédric beltrame
eBook (ePub): $1.29
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If you aim to prepare and pass your ITIL Foundation V3, this eBook will summarize the process for you and will provide you free resources to be successful. ITIL is the most widely accepted approach... More > to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.< Less