Search Results: 'ITIL'

Search

×
×
×
×
53 results for "ITIL"
Owning ITIL® By Rob England
Paperback: $34.95
Ships in 3-5 business days
This book is essential reading for all decision makers (IT-literate or not) who are presented with an ITIL® proposal or asked to oversee an ITIL project, or find something called... More > “ITIL” or “Service Management” in their budget. It tells you what the ITIL industry won’t. For everyone else involved in ITIL projects, this book will help you stay grounded and safe. The book explains, in lay-manager’s terms, what ITIL is. It reveals what ITIL is good for, what it is bad at, what to expect from it. It describes how to ensure an ITIL project succeeds, what to look for in the business case, and how to measure the results. See www.itskeptic.org/owningitil ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the UK Office of Government Commerce ("OGC"). ITIL® is registered in the U.S. Patent and Trademark Office.< Less
The ITIL V3 Factsheet Benchmark Guide By Claire Engle, Michael Wedemeyer, Ivanka Menken
eBook (PDF): $49.95
Download immediately.
New ITIL V3! Real-life use, insights and applications for all ITIL V3 processes The ITIL V3 Factsheet Benchmark Guide 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4... More > Functions, 51 Mindmaps and 29 other diagrams 150 hours of work poured into 132 pages of real life data for this Guide. Download your copy instantly 100% Satisfaction Guaranteed Known as the "ITIL V3 Encyclopedia", The Art of Service's Guide brings you exclusive data for all ITIL V3's 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you.< Less
ITIL® 2011 Foundation Certification Kit - Fourth Edition By Ivanka Menken
eBook (PDF): $99.95
Download immediately.
The ITIL® (Information Technology Infrastructure Library) Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take... More > the ITIL® Foundation Certificate in IT Service Management exam, whether they be first-time ITIL® learners or seasoned IT professionals. Still a number one best-seller for IT Management from Amazon.com to Barnes and Noble and many more, this Forth edition has refreshed the study guide and online learning program in line with the 2011 changes to the syllabus, with its updated, inspiring, and detailed plan for passing your ITIL® Foundation Certificate in IT Service Management exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL® Foundation Complete Certification Kit Forth edition is, to quote numerous of ITIL® certified clients, "the Gold Standard of ITIL® Certification."< Less
ITIL® 2011 Foundation Certification Kit - Fourth Edition By Ivanka Menken
Paperback: $99.95
Ships in 3-5 business days
The ITIL® (Information Technology Infrastructure Library) Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take... More > the ITIL® Foundation Certificate in IT Service Management exam, whether they be first-time ITIL® learners or seasoned IT professionals. Still a number one best-seller for IT Management from Amazon.com to Barnes and Noble and many more, this Forth edition has refreshed the study guide and online learning program in line with the 2011 changes to the syllabus, with its updated, inspiring, and detailed plan for passing your ITIL® Foundation Certificate in IT Service Management exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL® Foundation Complete Certification Kit Forth edition is, to quote numerous of ITIL® certified clients, "the Gold Standard of ITIL® Certification."< Less
How to Prepare the ITIL Foundation V3 Exam? By cédric beltrame
eBook (ePub): $1.29
Download immediately.
If you aim to prepare and pass your ITIL Foundation V3, this eBook will summarize the process for you and will provide you free resources to be successful. ITIL is the most widely accepted approach... More > to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.< Less
The ITIL V3 Factsheet Benchmark Guide By Claire Engle, Michael Wedemeyer, Ivanka Menken
eBook (PDF): $49.95
Download immediately.
(1 Ratings)
The ITIL V3 Factsheet Benchmark Guide * 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams * 150 hours of work poured into... More > 132 pages of real life data for this Guide. * Download your copy instantly * 100% Satisfaction Guaranteed Known as the "ITIL V3 Encyclopedia", The Art of Service's Guide brings you exclusive data for all ITIL V3's 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you.< Less
The ITIL V3 Factsheet Benchmark Guide By Claire Engle, Michael Wedemeyer, Ivanka Menken
Paperback: $49.93
Ships in 3-5 business days
(1 Ratings)
The ITIL V3 Factsheet Benchmark Guide * 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams * 150 hours of work poured into... More > 132 pages of real life data for this Guide. * Download your copy instantly * 100% Satisfaction Guaranteed Known as the "ITIL V3 Encyclopedia", The Art of Service's Guide brings you exclusive data for all ITIL V3's 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you.< Less
ITIL v3 Foundation Exam Study Notes By AAMRU
eBook (ePub): $9.99
Download immediately.
This book contains study notes on ITIL v3 Foundation Exam in the form of notes. It has loads of mind maps , diagrams and figures covering various ITIL v3 topics It has a very comprehensive... More > glossary of ITIL v3 terms. It covers the following topics in depth and in detail:- 1.Service Strategy 2.Service design 3.Service Transition 4.Service Operation 5.Continual service improvement 6.Incident and Problem management 7.Change , Configuration & release management 8.Availability & demand management 9.IT SCM< Less
The ITIL Survival Managers Exam Preparation Aid By Roger Purdie
Paperback: $95.52
Ships in 3-5 business days
This comprehensive guide helps you simulate the ITIL Managers exams. There is a clear explanation and tips to help you prepare. The included case study and set of 5 questions for Service Support and... More > 5 questions for Service Delivery, is supplemented with a model answer guide for all 10 questions. Whether you put yourself under the real pressure of sitting this exam or use it as an additional study guide the investment is assured.< Less
The ITIL Survival Foundations Exam Preparation Aid By Roger Purdie
eBook (PDF): $29.95
Download immediately.
This comprehensive guide helps you to prepare for your ITIL Foundation exam. There are over 130 questions that give you the added boost in confidence that you need when preparing for the... More > test. Answers and explainations are also provided for each question. Whether you put yourself under the real pressure of sitting this exam or use it as an additional study guide the investment is assured.< Less