Search Results: 'ITIL'

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46 results for "ITIL"
Owning ITIL® By Rob England
Paperback: $34.95
Prints in 3-5 business days
This book is essential reading for all decision makers (IT-literate or not) who are presented with an ITIL® proposal or asked to oversee an ITIL project, or find something called... More > “ITIL” or “Service Management” in their budget. It tells you what the ITIL industry won’t. For everyone else involved in ITIL projects, this book will help you stay grounded and safe. The book explains, in lay-manager’s terms, what ITIL is. It reveals what ITIL is good for, what it is bad at, what to expect from it. It describes how to ensure an ITIL project succeeds, what to look for in the business case, and how to measure the results. See www.itskeptic.org/owningitil ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the UK Office of Government Commerce ("OGC"). ITIL® is registered in the U.S. Patent and Trademark Office.< Less
ITIL Foundations Course By Donald Chiarella
Paperback: List Price: $13.70 $9.59 | You Save: 30%
Prints in 3-5 business days
A course on ITIL Foundations including slides. Adapted from booklet by Claire Agutter.
The ITIL V3 Factsheet Benchmark Guide By Claire Engle, Michael Wedemeyer, Ivanka Menken
eBook (PDF): $49.95
New ITIL V3! Real-life use, insights and applications for all ITIL V3 processes The ITIL V3 Factsheet Benchmark Guide 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4... More > Functions, 51 Mindmaps and 29 other diagrams 150 hours of work poured into 132 pages of real life data for this Guide. Download your copy instantly 100% Satisfaction Guaranteed Known as the "ITIL V3 Encyclopedia", The Art of Service's Guide brings you exclusive data for all ITIL V3's 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you.< Less
How to Prepare the ITIL Foundation V3 Exam? By cédric beltrame
eBook (ePub): $1.29
If you aim to prepare and pass your ITIL Foundation V3, this eBook will summarize the process for you and will provide you free resources to be successful. ITIL is the most widely accepted approach... More > to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.< Less
ITIL v3 Foundation Exam Sample Q & A By AAMRU
eBook (PDF): $9.99
This Book contains more than 1000+ ITIL v3 Foundation Exam Questions and Answers
ITIL v3 Foundation Exam Study Notes By AAMRU
eBook (ePub): $9.99
This book contains study notes on ITIL v3 Foundation Exam in the form of notes. It has loads of mind maps , diagrams and figures covering various ITIL v3 topics It has a very comprehensive... More > glossary of ITIL v3 terms. It covers the following topics in depth and in detail:- 1.Service Strategy 2.Service design 3.Service Transition 4.Service Operation 5.Continual service improvement 6.Incident and Problem management 7.Change , Configuration & release management 8.Availability & demand management 9.IT SCM< Less
The ITIL V3 Factsheet Benchmark Guide By Claire Engle, Michael Wedemeyer, Ivanka Menken
eBook (PDF): $49.95
(1 Ratings)
The ITIL V3 Factsheet Benchmark Guide * 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams * 150 hours of work poured into... More > 132 pages of real life data for this Guide. * Download your copy instantly * 100% Satisfaction Guaranteed Known as the "ITIL V3 Encyclopedia", The Art of Service's Guide brings you exclusive data for all ITIL V3's 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you.< Less
The ITIL V3 Factsheet Benchmark Guide By Claire Engle, Michael Wedemeyer, Ivanka Menken
Paperback: $49.93
Prints in 3-5 business days
(1 Ratings)
The ITIL V3 Factsheet Benchmark Guide * 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams * 150 hours of work poured into... More > 132 pages of real life data for this Guide. * Download your copy instantly * 100% Satisfaction Guaranteed Known as the "ITIL V3 Encyclopedia", The Art of Service's Guide brings you exclusive data for all ITIL V3's 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you.< Less
Establishing a Business Lane for your ITIL Road Map By John Worthington, Terry Schurter
Paperback: $8.78
Prints in 3-5 business days
This pocket guide describes how the Customer Expectation Management Method (CEMM) can provide an ideal business lane for organizations on the road to IT service management excellence using the ITIL... More > guidance.< Less
Establishing a Business Lane for your ITIL Road Map By John Worthington, Terry Schurter
eBook (PDF): $2.50
This pocket guide describes how the Customer Expectation Management Method (CEMM) can provide an ideal business lane for organizations on the road to IT service management excellence using the ITIL... More > guidance.< Less