Search Results: 'Relationship Management'


1,172 results for "Relationship Management"
Relationship Management By Dr. Murlidhar Trivedi
Paperback: $26.97
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relationship management is a dealing with relations and its use in business
Relationship Accounting Management By Dr. Murlidhar Trivedi
Paperback: $36.95
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Relationship Accounting explains the management of relations and its values
Hardcover: $27.80
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A manager's bible that will teach you how to manage change, relationships, stress and many other vital facts about the job. Want to leave work without a heart bypass? Read this book.
eBook (PDF): $1.23
A manager's bible that will teach you how to manage change, relationships, stress and many other vital facts about the job. Want to leave work without a heart bypass? Read this book.
Relationships First By Andy Akrouche
Paperback: $49.95
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It is no secret that the majority of complex business arrangements fail to achieve their objectives in the long run. Structured as rigid “transactions” or “deals,” the... More > contract parties become hostage to fixed performance-based models and change order processes that drive adversarial behaviour, and limit innovation and industrial benefit, which further widen the contract divide. It is time for stakeholders to begin working together to establish and manage “insight-based adaptive relationships” that foster innovation, create change and enable evolution. These relationships must be built on respect, alignment, mutuality, transparency and joint governance. It is also time for policy and procurement regimes to recognize and support the “relationship” as the pivotal point at which delivery and performance are conducted, measured and evolved.< Less
What Is Customer Relationship Management? By farzad bagheri
eBook (ePub): $0.00
Customer Relationship management (CRM) concept explained in Farsi to enable small and mid-size businesses.
eBook (PDF): $9.60
Il CRM, può essere definito come un processo integrato e strutturato per la gestione delle relazioni con la clientela, il cui scopo è la costruzione di relazioni personalizzate di lungo... More > periodo con il cliente, in grado di aumentare la soddisfazione dei clienti e, in ultima analisi il valore per il cliente e per l’impresa . Il Customer Relationship Management comprende tutti i processi aziendali messi in atto da un’organizzazione per identificare, selezionare, acquisire, sviluppare e conservare i propri clienti. Esso si pone l’obiettivo di generare valore competitivo e incrementare la profittabilità d’impresa attraverso lo sviluppo e la fidelizzazione di lungo periodo dei propri clienti. Tali finalità sono raggiunte attraverso un affinamento continuo della conoscenza sviluppata all’interno dell’impresa rispetto ai bisogni, ai comportamenti e ai valori dei clienti.. Per poter implementare una strategia di CRM è necessario analizzare le componenti fondamentali...< Less
Making CRM Stick: Readying Your Organization for Successful Customer Relationship Management By Daniel T. Murphy et al.
Paperback: $17.95
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MAKING CRM STICK is like chicken soup for the IT executive's soul. A collection of writings that will help ensure CRM success in organizations small and large. If you are a CRM executive, project... More > manager, or consultant, you will gain valuable insights from this collection, and you will be better prepared to tackle the challenges presented by one of today's most vexing IT problems . . . How to be successful with CRM.< Less
Dyman Management Inc. Communication and Confrontation - The key to results and relationships! By Heinrich Markx
eBook (PDF): $9.44
"Results and Relationship in the workplace are directly proportional to the ability of employees to communicate with each other. Issues often do not get addressed because employees either don't... More > know how or don't want to communicate properly. Quite often things are not brought up because people don't want to upset others. This course addresses ten communication issues and takes attendees through the steps of confronting others while maintaining good relationships. "Fred is entertaining and to the point." Aaron Beer - President, WAV Creative All Business Solutions, Seminars and Special Engagements are tailored to your company’s needs. Visit our website at< Less
Loyalty and Customer Relationship Management in Banking Sector: Case Study of HSBC By Farrukh Khan
Paperback: $80.00
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This thesis presents a study of Customer Relationship Management (CRM) and customer loyalty at one of the world’s premier global banking organisations, the Hongkong and Shanghai Banking... More > Corporation (HSBC) from a customer perspective. It is impossible to overemphasise the importance of CRM and customer loyalty in banking because a bank depends on the funds maintained by its customers to do business, take risks and to deliver. However, a global bank, like the HSBC, has millions of customers who indulge in billions of transactions, making technology vital for banking operations and CRM. A literature review together with a customer survey present insights into the customer loyalty, customer satisfaction measures and CRM in banking. However, it is possible to conclude that the human element is likely to the most important for success in any banking organisation.< Less

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Paperback: $14.36
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Paperback: $10.00