Search Results: 'Service Excellence'

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261 results for "Service Excellence"
Excellence Customer Services By V. T.
eBook (ePub): $3.99
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Is your business, or company providing services to customers? Your profits partly depend on how well your relationship with customers are? Well, then you have to seriously focus on your customer... More > services. This ebook compiles tons of tips from REAL business owners, sharing how they manage their customer services quality. It's essential to make your existing customers happy, so that they will refer and come back for more. Learn from the ebook, make notes and implement to your business. I'm sure you'll see your profit sore in no time!< Less
Running the Show: excellence in customer service By lawrence biscontini, MA
Paperback: $20.00
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...a book for anyone in the service industry to understand the two types of customers, the two types of "stages," and the four possible interactions that can result, including an update on... More > appropriate English-language terminology for excellence in service< Less
Bringing Excellence To Substance Abuse Services in Rural And Frontier America (TAP 20) By U.S. Department of Health and Human Services
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The papers that are published here offer a compelling look at a number of ways in which rural and frontier America is addressing alcohol and other drug abuse and the problems that accompany the... More > abuse. Recognizing the efforts of AOD experts, caregivers, and communities in rural and frontier areas is one important goal of the Award for Excellence. Representatives of CSAT and NRIADA presented awards to the authors of the first, second, and third place papers at the National Rural Institute on Alcohol and Drug Abuse held in Eau Claire, Wisconsin in June 1996. David M. Paschane accepted the first place award for "Drug Use, Sexually Transmitted Diseases, and SexRelated Risk Behaviors in Alaska," which he wrote with Henry H. Cagle, Andrea M. Fenaughty, and Dennis G. Fisher. The second place award was presented to Boyd D. Sharp, Rodney (Roadrunner) Clarke, and Richard Pohl for their paper, "In Rural and Frontier America, It Takes a Whole Community to Rehabilitate a Substance Abusing Criminal.< Less
Customer Management Excellence: Successful Strategies from Service Leaders By Mike Faulkner
eBook (ePub): $55.00
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Three years ago Quest Media introduced the National Customer Service Awards. The philosophy was to research, recognise and reward organisations that were pushing the barriers of customer management... More > to new limits. Written by the editor of Customer Management magazine, this book draws on Quest's research to reflect the current thinking behind today's front-runners in the customer management field. The authors challenge accepted thought processes and give realistic timeframes for implementing the innovative thinking that will produce tomorrow's Customer Management Excellence. * An 'all you need to know about customer management' handbook - draws on the authors' vast experience to help unravel this complex topic * Provides case studies and examples of organisations that are award-winners in their innovative customer management techniques * Includes a glossary of terms and checklists to help readers benchmark their own progress in implementing successful customer management< Less
Service Delivery VS. Service Excellence: Opposing Forces During the Patient Encounter and How to Overcome Them By William R. Johnson, CRA, FAHRA, MBA
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In the typical healthcare setting, the operational logistics of service delivery are left-brain oriented—calculated, analytical, purposeful, and often orchestrated by policies, procedures, and... More > processes that ensure predictable outcomes in quality and safety. Patients, however, assess the care they receive from a right-brain perspective—intuitive, emotional, and impulsive. Even though they recognize that technical and diagnostic skills are vital, the lasting impressions formed by patients and families revolve around not just the treatment itself, but in how they are treated. That becomes the standard by which they judge the overall healthcare experience. Service Delivery vs. Service Excellence explores the opposing forces at work during the patient healthcare journey and the measures that can be taken to create caring cultures that result in highly satisfied patients. You too can create outstanding patient experiences.< Less
Service Delivery vs. Service Excellence: Opposing Forces during the Patient Encounter and How to Overcome Them By William R. Johnson, CRA, FAHRA, MBA
Paperback: $15.00
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In the typical healthcare setting, the operational logistics of service delivery are left-brain oriented—calculated, analytical, purposeful, and often orchestrated by policies, procedures, and... More > processes that ensure predictable outcomes in quality and safety. Patients, however, assess the care they receive from a right-brain perspective—intuitive, emotional, and impulsive. Even though they recognize that technical and diagnostic skills are vital, the lasting impressions formed by patients and families revolve around not just the treatment itself, but in how they are treated. That becomes the standard by which they judge the overall healthcare experience. Service Delivery vs. Service Excellence explores the opposing forces at work during the patient healthcare journey and the measures that can be taken to create caring cultures that result in highly satisfied patients. You too can create outstanding patient experiences.< Less
Becoming an Excellence Freight Broker By V. T.
eBook (ePub): $3.99
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Are you a fright broker, or intend to become one? It's never easy, yet this career can be very meaningful and you can make tons of money! Learning to be one is easy. However, to become an excellence... More > freight broker, you need certain skills and knowledge to surplus the rest. This ebook compiles tons of tips from REAL successful freight broker, sharing with you the essential skills and tips you need to become one. Whether you are starting your own freight company, or becoming a freight broker, this ebook is for you! Read this guide ebook, learn from the masters, and see your business profit skyrocketed to a new level!< Less
Valedictorians Profiles of Excellence By Offie Wortham
Paperback: $7.99
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Valedictorians from more than 100 high school, 29 states, and 6 foreign countries completed and returned a four-page questionnaire. The survey results were analyzed along with data gathered from a... More > six-month literature search at the College Board, the Educational Testing Service, Phi Beta Kappa, MENSA, the National Education Association, and the Educational Retrieval Information Center at Columbia University. At that time, there was no study of valedictorians in any of the above data bases. This study is still relevant in showing the attitudes and lifestyles of very disciplined students.< Less
The National Rural Alcohol and Drug Abuse Network Awards for Excellence: 2004 Submitted and Award-Winning Papers (TAP 28) By U.S. Department of Health and Human Services
Paperback: $18.97
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The Center for Substance Abuse Treatment (CSAT) of the Substance Abuse and Mental Health Services Administration funded the Seventh Annual Call for Papers/Awards for Excellence 2004 competition... More > hosted by the National Rural Alcohol and Drug Abuse Network (NRADAN). The Awards for Excellence program was initiated by the late Larry Monson, cofounder of NRADAN, who sought to recognize effective and innovative models of treatment and prevention services for rural populations. The Awards for Excellence publication seeks to promote and showcase research addressing the unique and special challenges of providing treatment services to individuals in rural and frontier areas who abuse substances and their families.< Less
Five-Star Service By Cary Cavitt
eBook (PDF): $12.95
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Founder of Service That Attracts Seminars™ Cary Cavitt offers insights in how to give five-star service. Each chapter starts with a question and then offers solutions on how to provide... More > excellent service to your customers. Everything from what attracts customers to how to gain a loyal following will be addressed. Five-Star Service is filled with easy to understand answers that will not only help your organization improve, but also help in bringing customers back.< Less