Search Results: 'Social CRM'

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13 results for "Social CRM"
Tips and Tricks for Oracle CRM On Demand - Volume 1: Social Network & Social CRM By Mathieu Emanuelli, Joann Alejandro Bravo
eBook (ePub): $7.57
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This book is intended to be a tool for all those companies using Oracle CRM On Demand and looking for better means to make the customer dreams become reality. If you have ever wanted to optimize your... More > CRM configuration or integrate your CRM to the open internet world, this book is for you. This ebook is an extract of the whole book you can read on the author's website.< Less
Social CRM: High-impact Strategies - What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors By Kevin Roebuck
eBook (PDF): $39.95
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Social CRM is use of social media services, techniques and technology to enable organisations to engage with their customers. As an emerging discipline, interpretations of Social CRM vary, but the... More > most frequently quoted definition: Social CRM is a philosophy & a business strategy, supported by a technology platform, business rules, workflow, processes & social characteristics, designed to engage the customer in a collaborative conversation in order to provide mutually beneficial value in a trusted & transparent business environment. It's the company's response to the customer's ownership of the conversation. Social CRM is often used as a synonym for Social Media Monitoring, where organisations watch services like Facebook, Twitter and LinkedIn for relevant mentions of their product and brand and react accordingly. However, this is too narrow an interpretation, as Social CRM also includes customer communities managed by the organisation themselves.< Less
Social CRM: High-impact Strategies - What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors By Kevin Roebuck
Paperback: $39.95
Ships in 3-5 business days.
Social CRM is use of social media services, techniques and technology to enable organisations to engage with their customers. As an emerging discipline, interpretations of Social CRM vary, but the... More > most frequently quoted definition: Social CRM is a philosophy & a business strategy, supported by a technology platform, business rules, workflow, processes & social characteristics, designed to engage the customer in a collaborative conversation in order to provide mutually beneficial value in a trusted & transparent business environment. It's the company's response to the customer's ownership of the conversation. Social CRM is often used as a synonym for Social Media Monitoring, where organisations watch services like Facebook, Twitter and LinkedIn for relevant mentions of their product and brand and react accordingly. However, this is too narrow an interpretation, as Social CRM also includes customer communities managed by the organisation themselves.< Less
Business Social Networking By Éric Herschkorn et Patrick Barrabé
Paperback: $7.40
Ships in 3-5 business days.
(3 Ratings)
Livre Blanc. Intégration des Services des Réseaux Sociaux dans le développement et la Gestion de la Relation Client et Partenaire. Pistes et éléments de... More > réponse pour une amélioration de la performance dans l’entreprise 2.0 et l'identité numérique Ce livre blanc est sous licence Creative Commons [by-nd-2.0-fr]. Il est préfacé par Louis Naugès.< Less
Business Social Networking By Éric Herschkorn et Patrick Barrabé
eBook (PDF): $0.00
Download immediately.
(3 Ratings)
Livre Blanc. Intégration des Services des Réseaux Sociaux dans le développement et la Gestion de la Relation Client et Partenaire. Pistes et éléments de... More > réponse pour une amélioration de la performance dans l’entreprise 2.0 et l'identité numérique Ce livre blanc est sous licence Creative Commons [by-nd-2.0-fr]. Il est préfacé par Louis Naugès.< Less
NET Value: How to Develop a Winning Value Proposition for Marketing in the Digital Culture By Turner DeVaughn
eBook (PDF): $1.25
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NET Value is your field guide – your handbook – for creating customer value and increasing shareholder value in today’s digital age. In a tough economy, people demand proven value.... More > For the first time, a simple guidebook shows you how to deliver it the way customers want it! The foreword is written by David Carlick, who served as chairman of the board of the parent company of MySpace before it was acquired. Carlick speaks about the power of the Internet and Web 2.0 and sets the stage for a book that shows how to use one's value proposition as the singular organizing principle for a business – down to the metrics it uses to measure performance.< Less
NET Value: How to Develop a Winning Value Proposition for Marketing in the Digital Culture By Turner DeVaughn
Hardcover: $33.50
Ships in 6-8 business days.
NET Value is your field guide – your handbook – for creating customer value and increasing shareholder value in today’s digital age. In a tough economy, people demand proven value.... More > For the first time, a simple guidebook shows you how to deliver it the way customers want it! The foreword is written by David Carlick, who served as chairman of the board of the parent company of MySpace before it was acquired. Carlick speaks about the power of the Internet and Web 2.0 and sets the stage for a book that shows how to use one's value proposition as the singular organizing principle for a business – down to the metrics it uses to measure performance.< Less
Salesforce.com: High-impact Strategies - What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors By Kevin Roebuck
eBook (PDF): $39.95
Download immediately.
Salesforce.com (NYSE: CRM) is an enterprise cloud computing company headquartered in San Francisco that distributes business software on a subscription basis. Salesforce.com hosts the applications... More > offsite. It is best known for its Customer Relationship Management (CRM) products and, through acquisition, has expanded into the "social enterprise arena." This book is your ultimate resource for Salesforce.com. Here you will find the most up-to-date information, analysis, background and everything you need to know. This book explains in-depth the real drivers and workings of Salesforce.com. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Salesforce.com with the objectivity of experienced professionals.< Less
Salesforce.com: High-impact Strategies - What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors By Kevin Roebuck
Paperback: $39.95
Ships in 3-5 business days.
Salesforce.com (NYSE: CRM) is an enterprise cloud computing company headquartered in San Francisco that distributes business software on a subscription basis. Salesforce.com hosts the applications... More > offsite. It is best known for its Customer Relationship Management (CRM) products and, through acquisition, has expanded into the "social enterprise arena." This book is your ultimate resource for Salesforce.com. Here you will find the most up-to-date information, analysis, background and everything you need to know. This book explains in-depth the real drivers and workings of Salesforce.com. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Salesforce.com with the objectivity of experienced professionals.< Less
Electronic Records Management, 2012 Edition: Standards, Best Practices & Implementation Issues By Charmaine Brooks, CRM, Robert F. Smallwood
Paperback: $199.00
Ships in 3-5 business days.
This comprehensive Management Guide, updated for 2012, is printed in full color, covering Best Practices for managing electronic records across a variety of information platforms, and also... More > international e-records standards. It includes new sections on managing social media and cloud computing business records, as well as SharePoint 2010 governance. It covers taxonomy design and development, moving to green records management, e-Discovery readiness, and archiving emails as e-records. The report provides a comprehensive review of Best Practices, technologies, decision points and project implementation issues. Co-authored by industry experts Charmaine Brooks, CRM and Robert Smallwood, who specializes in e-records, e-document security, email policy and their related technologies.< Less