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389 results for "call center"
Call Center Optimization By Ger Koole
Paperback: $66.34
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(3 Ratings)
This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such... More > as call routing and the scheduling of multiple channels. It does so without going into the mathematics, but by focusing on understanding its consequences. This way the reader will get familiar with workload forecasting, the Erlang formulas, simulation, and so forth, and learn how to improve call center performance using it. The book is primarily meant for call center professionals involved in planning and business analytics, but also call center managers and researchers will find it useful. There is an accompanying website which contains several online calculators.< Less
Pink, Red, Rainbow Drivers license By Joe R Garcia JR The Mortgage Call Center.com
eBook (PDF): $0.99
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We need to identify law breakers a little easier. If we color code the drivers license a bartender could be a little more careful, a single mom looking for a date can avoid another deadbeat, and a... More > sexual predator can be kept at bay.< Less
Call By Fontana Writing Workshop February, 2012
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This anthology is a collection of poetry, writing, and art collected during a workshop series held during February, 2012 at the Lewis Library and Technology Center in Fontana, California in response... More > to Black History Month.< Less
Call Center 100 Success Secrets By Gerard Blokdijk
Paperback: $16.00
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CALL CENTER 100 Success Secrets - Gerard Blokdijk - There has never been a CALL CENTER manual like this. 100 Success Secrets is not about the ins and outs of the CALL CENTER. Instead, it answers... More > the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This book is also not about a CALL CENTER’s best practice and standards details. Instead it introduces everything you want to know to be successful with and in a CALL CENTER.< Less
Call Center 100 Success Secrets By Gerard Blokdijk
eBook (PDF): $16.00
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CALL CENTER 100 Success Secrets - Gerard Blokdijk - There has never been a CALL CENTER manual like this. 100 Success Secrets is not about the ins and outs of the CALL CENTER. Instead, it answers... More > the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This book is also not about a CALL CENTER’s best practice and standards details. Instead it introduces everything you want to know to be successful with and in a CALL CENTER.< Less
Call Center: a stable JOB By Edmund Paul Abayon III
eBook (PDF): $2.00
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Who may read this book? Fresh grads, unemployed/employed, career-shifters, those who are scared/doubtful about call centers, those who applied & failed & got discouraged to apply again, or... More > those who have negative assumptions about the call center industry! Feed your doubts & assumptions with Pure Factual Information that will BLOW Your MIND! Read on... “The TRUTH will set you FREE!”< Less
Call Center: a stable JOB By Edmund Paul Abayon III
Paperback: $8.00
Ships in 3-5 business days
Who may read this book? Fresh grads, unemployed/employed, career-shifters, those who are scared/doubtful about call centers, those who applied & failed & got discouraged to apply again, or... More > those who have negative assumptions about the call center industry! Feed your doubts & assumptions with Pure Factual Information that will BLOW Your MIND! Read on... “The TRUTH will set you FREE!”< Less
Running a Successful Call Center By V. T.
eBook (ePub): $3.99
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Are you handling, or working in a call center now? You feel stress with the call volumes, your people are not handling the customers well, and you feel that you can't take it anymore. Well, you are... More > not alone. Working or handling a call center is never an easy job. Customers are demanding, and call volumes keep coming in. Therefore, this ebook is written to help you. This ebook compiles tons of tips from REAL call centers owners, sharing their tips on handling situations like this. Don't stress yourself. Let me fight the war with you. Get this ebook, learn from the experts and implement changes. You'll thank me later!< Less
HOSTED TELECOM & CALL CENTER SERVICES By Josée G.M.L. Berg, and Ron J. Berg
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(We're working on a new version; which is EXPECTED in 2011) aims to provide basic information to all those who have heard of 'hosting' in combination with telecom and call center services, but who do... More > not really know what that is, what to expect. Hosted services can save a lot of time and money in call centers. Supervisors and managers are able to provide more attention to what a call center should be all about: customers, customer friendliness and optimalisation of agents's skills. What is needed to provide such hosted services? Where do they keep the servers? How to create a campaign? What is a script and how to work with it? In short: background information for supervisors, agents and managers in call centers and for everyone intending to find out more about the topic. Want more information already? www.octopustele.com or www.i-comprovider.nl< Less
Customer Service Call Center Jobs from Home: What Is a Call Center, and Outsourcing and Telemarketing Call Center Services for Beginners By Sharon Copeland, Malibu Publishing
eBook (ePub): $6.99
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(2 Ratings)
Call centers have been the human crossing point for years in several areas including order-taking, catalog sales, post-sale service, and telephone solicitation. With the booming of e-commerce, call... More > centers are becoming more important since they play roles in organizations without the need for other physical presence or human contact. Nowadays, customer services have taken many forms. Consumers expect that they will be able to obtain the same quality of services and answers through whatever medium convenient for them; e-mail sending, filling out forms, telephone calls or even through online services. So, what are the requirements of establishing a customer service call center or finding a job as a call center agent? To answer that question, exploring the elements, connections, and overall skills involved is necessary.< Less