Search Results: 'creating customer loyalty'

Search

×
×
×
×
17 results for "creating customer loyalty"
Customer Loyalty: Cost vs. Benefits - A Quantitative Approach By Richard Malekian
eBook (PDF): $9.99
Download immediately.
The goal of this course is to give the course participant a firm understanding of what customer loyalty is, and how to quantify the cost and benefits associated with customer loyalty in order to... More > create shareholder value. As you go through the course, we will discuss how customer loyalty can be enhanced and how to properly measure the quantitative value of a customer. We will describe how to evaluate initiatives that seek to maximize customer loyalty, and finally, we will discuss how to create an incentive compensation plan that will reward the economic value attained through the adoption of a customer-centric program of operations.< Less
Customer Retention Force - How to Develop Unstoppable Loyalty from Your Customer Base By Mike Bolton
eBook (ePub): $1.00
Download immediately.
Customer Retention Force Discover The Little-Known Secrets In Keeping Your Customers Happy That Creates A Goldmine For You … And See How Regular People With MINIMAL Training & Experience... More > Are Using This Information To Develop Unstoppable Loyalty From Their Customer Base! Companies which have a satisfactory percentage of loyal customers have the advantage of channeling funds into a self reinforcing system in which the company delivers constantly evolving superior value and high quality products and services.< Less
Establishing Loyal Customers By R Shelby
eBook (ePub): $1.50
Download immediately.
customer loyalty is the single most important element to retain within a business relationship. A lot of positive elements can be derived from a well established loyal customer base.
Triple Customer Complaints By James G. Shaw
Paperback: List Price: $22.60 $13.56 You Save: 40%
Ships in 3-5 business days
A customer who complains is saying, “If only you will correct the situation, I will continue doing business with you.” Seeing our organizations as our customers do is critical to... More > achieving excellence. "Triple Customer Complaints" helps determine how customers define excellence and establishes quantifiable ways to improve processes in order to meet - and exceed - customer expectations. Written for executives and process owners facing the real-world challenge of creating and keeping customers, it shows readers: 1) How to walk in the customers’ shoes to identify which quality and operational performance measures should be tracked. 2) How to define all aspects of a process as perceived by customers using a structured roadmap. 3) How to use process qualification to achieve early, measurable results. 4) How to create a complaint management system that vacuums up all valid customer complaints. 5) How to identify and map an organization’s processes to ensure that the customer’s point of view is primary.< Less
Triple Customer Complaints By James G. Shaw
Hardcover: List Price: $39.60 $23.76 You Save: 40%
Ships in 6-8 business days.
(2 Ratings)
A customer who complains is saying, “If only you will correct the situation, I will continue doing business with you.” Seeing our organizations as our customers do is critical to... More > achieving excellence. "Triple Customer Complaints" helps determine how customers define excellence and establishes quantifiable ways to improve processes in order to meet - and exceed - customer expectations. Written for executives and process owners facing the real-world challenge of creating and keeping customers, it shows readers: 1) How to walk in the customers’ shoes to identify which quality and operational performance measures should be tracked. 2) How to define all aspects of a process as perceived by customers using a structured roadmap. 3) How to use process qualification to achieve early, measurable results. 4) How to create a complaint management system that vacuums up all valid customer complaints. 5) How to identify and map an organization’s processes to ensure that the customer’s point of view is primary.< Less
Dismiss Your Customers By Mark Gregory
eBook (PDF): $0.00
Download immediately.
Creating customer loyalty should be a strategic goal of every business. Research suggests that customers who are happy with their service experience will return again in the future and refer the... More > service provider to another 5 people. And a five percent shift in customer retention is known to deliver shifts in profitability of between 25% and 80%. At times when margins are tight, improving customer loyalty should have a high strategic importance. But sometimes certain customers are just too destructive for your business and work against you. Use this tool to guide you through the bold step to dismiss such customers and be rid once and for all of their destructive influence. 3 pages< Less
Love at First Sight - How to Make Your Prospects Fall in Love With You and Your Business Instantly - And Much More - 101 World Class Expert Facts, Hints, Tips and Advice on Customer Service By Jerry Alexander
Paperback: $19.99
Ships in 3-5 business days
The 101 of the most current, most actual and beneficial Facts, Hints, Tips and Advice you can find from experts in the field on Customer Service: - Dispelling the Myths of Customer Loyalty - Much of... More > What We're Told is Not Fact, But Fiction - Give Good Customer Service Or Die - 5 Steps to Increasing and Maintaining Customer Base - How One Moment of Truth Builds Customer Loyalty Through the Behaviors of Your Employees - How to Help Your Staff Create "Seamless" Customer Service That Delights Your Customers - Avoid These 3 Mistakes, Watch a Business Flourish - Simple Ideas Pay Big Dividends - Understanding Emotional Triggers Means Customer Satisfaction and Greater Sales - Customer Loyalty - Businesses Can't Ignore the Value of Customer Satisfaction - Customer Service is the Answer to Your Business Problems During the Recession - Business Market Research Shows That Customer Service is Integral to Success ...And Much More...< Less
Love at First Sight - How to Make Your Prospects Fall in Love With You and Your Business Instantly - And Much More - 101 World Class Expert Facts, Hints, Tips and Advice on Customer Service By Jerry Alexander
eBook (PDF): $19.99
Download immediately.
The 101 of the most current, most actual and beneficial Facts, Hints, Tips and Advice you can find from experts in the field on Customer Service: - Dispelling the Myths of Customer Loyalty - Much of... More > What We're Told is Not Fact, But Fiction - Give Good Customer Service Or Die - 5 Steps to Increasing and Maintaining Customer Base - How One Moment of Truth Builds Customer Loyalty Through the Behaviors of Your Employees - How to Help Your Staff Create "Seamless" Customer Service That Delights Your Customers - Avoid These 3 Mistakes, Watch a Business Flourish - Simple Ideas Pay Big Dividends - Understanding Emotional Triggers Means Customer Satisfaction and Greater Sales - Customer Loyalty - Businesses Can't Ignore the Value of Customer Satisfaction - Customer Service is the Answer to Your Business Problems During the Recession - Business Market Research Shows That Customer Service is Integral to Success ...And Much More...< Less
Best! No need to be cheap if you are ... By Mike Hohnen
Paperback: $27.00
Ships in 3-5 business days
Inspired by the principles developed in the "Service Profit Chain", Mike Hohnen takes you through each of the steps needed to create an outstanding service business. We live in a world of... More > abundance, there is plenty of choice everywhere. The result is a widening gap between supply and demand in virtually any category you can imagine. When that happens, many companies have a knee-jerk reaction, and the recipe is more or less always the same: initiate rigorous cost-cutting programmes, reduce staff and/or services, offer discounts in many forms, and increase advertising aggressively. This, however, is the equivalent of trying to steer and brake as your car begins to skid on black ice while going through a sharp curve. As you hit that declining demand curve, you need to perform what at first seems like a counter intuitive move: hold your price, improve your quality, and narrow your focus in the market. In this book, you will not only understand why but also see how you can do that.< Less
Service Starts with a Smile By Cary Cavitt
Paperback: $14.95
Ships in 3-5 business days
Customer service expert Cary Cavitt shares 69 ways to bring customers back time and again. Having personally served over 100,000 customers in the last 30 years, Cary is well aware of what it takes... More > to attract and create customer loyalty. It really comes down to treating others the way that we would like to be treated. The tips are simple reminders of the importance of showing each customer kindness and respect. Each thought has stood the test of time and will continue to work for any type of organization that is looking to improve on customer service and gain repeat customers. A few testomonials... "Mr. Cavitt has an impeccable sense of customer service." ..."Cary's customer service skills are outstanding." ..."Cary is one of the most gifted people that I have met and known, especially equipped to consult with organizations in the whole area of customer service, customer retention, and customer loyalty."< Less