Search Results: 'customer experience'

Search

×
×
×
×
675 results for "customer experience"
NOT ALL IMPORTERS-EXPORTERS ARE CROOKS By Leonard Shayne
Paperback: $24.95
Prints in 3-5 business days
stories from the fifty-five years of business experience of a customs broker and international forwarder
Healthcare Social Media: Where Do I Begin? By Rachel Granatino
eBook (ePub): $10.99
In today's consumer driven economy, customers and patients alike want convenient answers, quick communication and the ability to locate information about your services on their own time. The answer... More > to providing these is often to become involved in social media. The life of a practice administrator or health system manager comes with a long list of to-dos and the constant pull to be several places at once. With this type of hectic schedule, where do you find time to get your organization involved in social media? In fact, where do you even start?! This book will provide you and your managers with information on why social media is beneficial to your business strategy, how to get started online and where to go once you have your basic channels set up. Learn how to manage your time accordingly to ensure you are getting the most out of your channels and learn some tips on getting your patients involved!< Less
Tips From The Street: A Handy Guide To Successful Sales By Stephen K. Wickman, Sr.
Paperback: List Price: $9.99 $8.99 | You Save: 10%
Prints in 3-5 business days
(1 Ratings)
Regardless of what you sell, you will find Steve Wickman's "Tips From The Street: A Handy Guide to Successful Sales" a GREAT resource. With more than 40 years of experience in the food... More > industry, Wickman writes what he knows best!< Less
The Seven Principles of Professional Services By Shane Anastasi
Hardcover: List Price: $30.00 $27.00 | You Save: 10%
Prints in 3-5 business days
(1 Ratings)
In this book, Shane Anastasi details the prerequisite knowledge every consultant must master when delivering complex professional services. Coupled with the author's and his industry colleagues' real... More > life examples of success and failure, these principles provide every consultant with actionable guidance to improve their service quality. Professional services consultants are walking a dangerous high wire between the success of their customers and the ongoing success of their firm. To maintain balance and walk this tightrope successfully, a consultant needs a strong set of principles that can be relied upon in the heat of a customer engagement. Through detailed analysis of his own experience as a consultant, a customer, and a professional services executive, Shane describes in detail the seven principles of professional services that have led him and others to repeated success.< Less
Age Verification Required
Age Verification Required
The Book of Monette By Terrance Hamilton
Hardcover: $100.00
Prints in 3-5 business days
Photography is about the transformative experience. What better way to capture it than a custom hardcover book of your photo-shoot.
Executive Guidance for 2011 By Corporate Executive Board
eBook (ePub): $0.00
As the world economy emerges from the Great Recession, 2011 will prove to be vital as companies seek to internalize key lessons and build new management disciplines that enable Intelligent Growth. In... More > Executive Guidance for 2011, the Corporate Executive Board (CEB) looked at the differentiating factors of companies that consistently outperformed peers coming out of periods of economic turmoil. CEB’s findings brought a new sense of urgency: Successful companies operated very differently in the early stages of economic recovery, which is exactly the period that companies are planning against right now. Before you finalize your budgets, goals, and strategies for 2011, order your copy of CEB’s research to learn how to achieve Intelligent Growth for your company.< Less
The Art of Support By Francoise Tourniaire
Paperback: $60.00
Prints in 3-5 business days
Are you a customer success or support executive curious about adapting industry best practices to your organization? Are you a newly-promoted customer success or support manager with plenty of ideas,... More > but not much management experience? Or are you an executive with no hands-on experience with customer success, but wanting to learn more about how to decrease churn and improve revenue expansion from existing customers? The Art of Support is a practical guide for managers and executives that answers your questions. In it, you will find: - Best practices for customer success and support, from designing customer lifecycle journeys, to managing day-to-day activities, to measuring results. - Nuanced recommendations to build or improve your organization. - Dozens of practical tools you can use right away such as customer scorecards, sample support portfolios, hiring checklists, decision trees for selecting support models, job ladders, and budget templates.< Less
Engaging Service By Bryan Williams
Paperback: $13.99
Prints in 3-5 business days
This book will focus on how to go beyond merely serving customers. It will clearly explain how to engage every customer and create memorable experiences. All 22 chapters have been written with one... More > primary goal in mind. That goal is to give practical and relevant information that can be applied immediately. Each of the 22 chapters ends with a powerful activity that is designed to help reinforce the chapter’s key points.< Less

Top 10

see more >
 
1
 
 
2
 
 
 
 
 
 
 
Age Verification Required
 
10
Referral Mastery Referral Mastery By Joe Stumpf
Paperback: $13.32