Search Results: 'customer experience'


671 results for "customer experience"
Surviving Customer Service By Chris Zell
eBook (PDF): $4.00
Surviving Customer Service is the preeminent book of it's kind. Being the only makes that designation easier. Chris Zell has condensed years of customer service experience into a tome that lays out... More > what to expect once you cross the portals into the world of customer service. Turns out, not much. In a land filled with back-stabbing workers, ineffective management, uncaring corporations and the slime that keeps this netherworld together, customers, you should enter with your eyes open, heart pre-hardened, and liver prepared for serious post-work drinking. Zell gives you the weapons to navigate through the soul-sucking landscape that you will long to escape. He'll tell you how to deal with managers (treat them like mushrooms - keep 'em in the dark, feed 'em shit); co-workers (create a fake identity because if they find out who you are the real trouble begins); and customers (have you played the 'Why?' game with a kid? They're that annoying).< Less
A New Customized Prescription for Cycling By Dr. Glenn Cosh
Paperback: $11.98
Prints in 3-5 business days
(1 Ratings)
This book offers perhaps the best prescription you will ever fill to improve your health and quality of life. Sixty million American cyclist verify this. A hundred million non-cyclist can now join... More > this wonderful journey towards a healthier quality of life, irrespective of age or health status. For a prescription to be effective, it needs to be affordable, safe and sustainable. Bicycling accomplishes all the above, and is fun and environmentally friendly. Dr. Dudly White, cardiologist to several past presidents, was often quoted as saying " Bicycling is better exercise than any other physical activity, even swimming, running, walking, etc." Chapters assisting you in customizing your riding experience include: the fear and hazards of cycling, the avoidance of accidents, cycling with different health issues, and easy to read flow charts assisting you in choosing the best equipment and areas for you to ride. You are now better prepared for a lifetime commitment of improved health and quality of life!< Less
5 Steps to Customer Centricity - PDF By Koert Breebaart
eBook (PDF): $12.99
Use the PDF version to read the book using computer or print-out. Summary: Companies are no longer in the business of selling products and services – they are selling experiences. Most... More > decision makers in medium and large size companies however are far removed from their customers. In the 5 Steps to Customer Centricity, award-winning Customer Experience professional Koert Breebaart takes us through a unique framework for enterprises to realize customer value in a limited timeframe. The book provides us, the Customer Champions, with a balanced understanding of the most important aspects of Customer Experience Management, a practical guide to set companywide customer targets and examples, illustrations and war stories from different industries on how the concepts are applied.< Less
Inspections Small and Medium-Sized Businesses: My Experiences Promote Loss Control ... Attract Customers By Meg Lee
Paperback: $9.99
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(1 Ratings)
For New and Repeat Customers: Keep your premises, Clean Organized and Safe! (COS)
The Invisible Water Utility: Employee Behaviour and Customer Experience in Service-Dominant Logic By Peter Prevos
Paperback: List Price: $20.17 $16.14 | You Save: 20%
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Anthology of four studies about water utility marketing. The first two studies explore water utilities from a macromarketing perspective, corroborated by interviews with customer advocacy... More > organisations and regulators, and a content analysis of industry literature. The third study analyses employee attitudes towards customer-centric service provision. The last study introduces the concept of Service-Dominant Quality, based on the axioms of S-D Logic. The findings of these studies are synthesised to review the applicability of S-D Logic to marketing practice. The exploratory research defines a Marketing Mix for tap water services. Analysis of employee data provides insight into the relationships between engineers and marketers in water utilities. The SERVAQUA survey instrument was developed to measure Service Quality for tap water, based on S-D Logic. Synthesising these findings enhances understanding of how Service-Dominant Logic can be applied to a managerial context.< Less
Keys to Delivering Amazing Customer Service By Errol Allen
Paperback: $15.99
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Learn basic steps to creating both a customer and employee friendly company from the insights of a consultant who spent 25+ years in Corporate America.Discover why it's important to develop a... More > customer service strategy that focuses on both the external and internal customer.< Less
Customer Satisfaction By Juan Carlos Alcaide Casado
eBook (PDF): $6.16
La satisfacción del consumidor ha formado siempre parte de la idea central del marketing. Basta con recordar la clásica definición de Kotler respecto a que el marketing... More > “procura satisfacer las necesi-dades de los consumidores produciendo beneficios para la empresa”. Sin embargo, en los últimos años, el enfoque customer satisfaction se ha convertido en una expre-sión “de moda” en los textos que hablan sobre la relación de la empresa y los integrantes de sus merca-dos. Siguiendo la terminología estadounidense, en la actualidad se afirma que no basta con satisfacer-los, sino que es necesario “deleitarlos” e, incluso, “asombrarlos”.< Less
Knowing your customer, How to Acquire , Retain and Win back Customers. By Master Marketer DC Cochran
Paperback: $10.00
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DC Cochran is the founder and CEO of Roots and Branches Mobile Marketing. He has authored 2 other books, Scattered Thoughts 1 and 2. He is from Rockford IL where his passion for assisting small... More > businesses in reaching their full potential blossomed. DC Cochran has over 15 years of Customer Service, Sales, Hospitality,Training and Management experience.< Less
Custom Software Development Company | FTP By FTP Software
eBook (PDF): $0.00
Custom Software Development Company FTP Software is a software development business based in Sydney Australia. If you speak with any one of their customers you will find that every one of the... More > software systems we have developed since the company was founded are all still in use today. This is actually uncommon in the industry where failed and expensive software projects are a common occurrence. FTP Software was founded by people with years of experience and a deep understanding of software development, deployment and utilisation. Combined, the co-founding partners of the firm have more than 35 years of experience in developing software. Today, we’re proud to help IT vendor companies like Canon, Ricoh, Sharp and Lenovo to automate their businesses and reduce manual processes. If you’re interested in automating inefficient processes in your business and improving productivity, give us a call! Phone:+61 2 8004 6393 Address:Suite 905, 66 King St, Sydney NSW 2000 Website:< Less
Gmail Customer Service Helpline Number By allie brown
eBook (PDF): $8.99
(1 Ratings)
Gmail is one of the most famous email service providers all over the world is offering many unique and different features other email service provider if you need to Gmail customer service and... More > technical support phone number and other technical support helpline where you can easily connect with the tech support team and get the right and best support to solve all technical issues to use Gmail features and services. contact today Gmail technical support phone number to fix technical errors help of Gmail technical experts who are every time ready to help their customers. Gmail technical support team has the best experience to solving all technical errors like unable to create new Gmail account, error occur while login in Gmail, forgot password, process to recover gmail password etc. all issues can be fix help of technician for more help contact us on< Less

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