Search Results: 'customer experience'

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674 results for "customer experience"
The Process Tactics Playbook By Steve Towers & James Dodkins
eBook (ePub): $200.25
Sharp and to the point helpers for folks up to their necks in the process mire. It is about how we get process done to win the triple crown, reducing costs, growing revenues and enhancing customer... More > service. Concise and deliberate moves to make life easier for the process professional, whether that is Lean Six Sigma, Business Process Management, Customer Experience Management, Business Process Reengineering or Customer Centricity. Here you find advice from 'been there and done it' guys working with the worlds leading companies including Apple, Google, Emirates, Zara, Zappos, H&M, Singapore Airlines, Amazon and more.< Less
Of This Earth By David Bontumasi
Paperback: $10.00
Prints in 3-5 business days
(1 Ratings)
OF THIS EARTH is a story of a common man living an uncommon life. It is 1919 on the western coast of Sicily and from a simple misunderstanding on a barren hilltop, Francesco “Cicciu”... More > Catanzaro’s world begins to unravel beyond his control. His dissent is prompted by accusations from a landowner whose sheep has gone missing and is propelled forward, away from the only life he has ever known. He finally lands on a ship, crossing the ocean to America, determined to secure his rightful revenge.< Less
Next-Generation Net Promoter®: How to Monetize a Net Promoter System® and Create Profitable Growth By Jørgen Bo Christensen
Paperback: $19.95
Prints in 3-5 business days
Everything you ever needed to know about modern NPS® best practices—all in one place. Welcome to Next-Generation Net Promoter—the next great leap in the NPS narrative. Based on the... More > data from our most recent benchmark survey, in this white paper you'll learn how to Measure, Act, Monetize and Grow your customer base and bottom line. Become your company's NPS thought leader: ✔ Learn how to best measure and act on customer feedback to raise retention and rescue detractors ✔ Tie revenue to your NPS program and measure the value of every last referral ✔ Grow retention, up-sells, cross-sells and referrals ✔ And much more!< Less
Service Delivery VS. Service Excellence: Opposing Forces During the Patient Encounter and How to Overcome Them By William R. Johnson, CRA, FAHRA, MBA
eBook (ePub): $3.99
In the typical healthcare setting, the operational logistics of service delivery are left-brain oriented—calculated, analytical, purposeful, and often orchestrated by policies, procedures, and... More > processes that ensure predictable outcomes in quality and safety. Patients, however, assess the care they receive from a right-brain perspective—intuitive, emotional, and impulsive. Even though they recognize that technical and diagnostic skills are vital, the lasting impressions formed by patients and families revolve around not just the treatment itself, but in how they are treated. That becomes the standard by which they judge the overall healthcare experience. Service Delivery vs. Service Excellence explores the opposing forces at work during the patient healthcare journey and the measures that can be taken to create caring cultures that result in highly satisfied patients. You too can create outstanding patient experiences.< Less
Service Delivery vs. Service Excellence: Opposing Forces during the Patient Encounter and How to Overcome Them By William R. Johnson, CRA, FAHRA, MBA
Paperback: $15.00
Prints in 3-5 business days
In the typical healthcare setting, the operational logistics of service delivery are left-brain oriented—calculated, analytical, purposeful, and often orchestrated by policies, procedures, and... More > processes that ensure predictable outcomes in quality and safety. Patients, however, assess the care they receive from a right-brain perspective—intuitive, emotional, and impulsive. Even though they recognize that technical and diagnostic skills are vital, the lasting impressions formed by patients and families revolve around not just the treatment itself, but in how they are treated. That becomes the standard by which they judge the overall healthcare experience. Service Delivery vs. Service Excellence explores the opposing forces at work during the patient healthcare journey and the measures that can be taken to create caring cultures that result in highly satisfied patients. You too can create outstanding patient experiences.< Less
Top Tasks: A How-to Guide By Gerry McGovern
eBook (ePub): $6.00
Essence of Top Tasks is a prioritized list of what matters most to customers. You then continuously improve these top tasks based on evidence of customers trying to complete them. Developed as a... More > result of 15 years of research and practice. Implemented by some of the world’s largest organizations: Cisco, Microsoft, NetApp, IBM, Google, European Union, Toyota, Tetra Pak, and hundreds more. More than 300,000 customers have participated in Top Tasks studies in over 40 countries and 30 languages.< Less
Top Tasks: A How-to Guide By Gerry McGovern
Paperback: List Price: $20.00 $12.00 | You Save: 40%
Prints in 3-5 business days
(1 Ratings)
Essence of Top Tasks is a prioritized list of what matters most to customers. You then continuously improve these top tasks based on evidence of customers trying to complete them. Developed as a... More > result of 15 years of research and practice. Implemented by some of the world’s largest organizations: Cisco, Microsoft, NetApp, IBM, Google, European Union, Toyota, Tetra Pak, and hundreds more. More than 300,000 customers have participated in Top Tasks studies in over 40 countries and 30 languages.< Less
The Life of a Cashier: You cant make this stuff up By L. Benoit
Paperback: $15.00
Prints in 3-5 business days
The life and experiences of those who work retail, told with my humor and sarcasm.
Hotmail2 By Jack Smith
eBook (PDF): $0.00
Being an easy to use stage, Hotmail additionally encounters issues while getting to an email account. So as to experience mistake messages, Hotmail Customer Support is there to help you with a few... More > helping modules. The contact number of Hotmail Customer Support is Toll-Free 877-637-1326 which is fast and easy to use. The best piece of Hotmail Help work area is that contact number is with toll free just as accessible 24 hours every day, 7 days a week and 365 days a year. You can call whenever and from anyplace.< Less
Thriving by Caring By Claire Boscq Scott
Paperback: $13.33
Prints in 3-5 business days
It is time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment. Business leaders must start bringing a more... More > caring energy into their businesses. In this book, Claire Boscq-Scott, outlines her ten strategic leadership principles to successful growth through a Caring Service Culture; to start changing the service delivering by bringing more care to everything leaders do, meaning being more compassionate, developing better communication, supporting and engaging their employees; nurturing, valuing and guiding their customers through their journey in a creative and inspiring way at an emotional level. Providing an unforgettable experience every time customers walk through your doors must become a necessity and this can only be done by giving employees a place where they can feel a part of, they are engaged and empowered which ultimately will help businesses increase their profit and reach their higher mission.< Less

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Referral Mastery Referral Mastery By Joe Stumpf
Paperback: $13.32